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Business Profile

Auto Repairs

The MARS Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:20/11/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I went to the store to look at side-by-side‘s. We spoke with ****** ***** who gave us some information about some different ones. She told us that if we chose to order one that we would have to pay $500 down but it would be returned to us if we EITHER financed the side by side or if when it got there it was not what we wanted since they didn’t have one there to show us what size it was. We ordered thinking we would get our money back but they have kept the money and no longer have the side by side. They of course deny telling us that after we cancelled the bike due to medical reasons which they knew about and deny that as well. Now they say money would be given back when bike is delivered which is not what they said before. They gave us no paper work we signed nothing. They did a credit check for financing so we want that account cancelled as well. We have tried to speak to them however ****** has taken it upon herself to block us like a child. We want our $500 back they told us at first we could have it back and now are only changing their minds. I even looked on their website for a refund policy and there is nothing there. Please help us. Thank you

The MARS Store is NOT a BBB Accredited Business.

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