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Business Profile

Flooring Contractors

Fundy Carpet One Floor & Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:28/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kitchen Tile Floor – Installation – Home built in 1950 Project (kitchen, dining room and sun porch) started ~July 13, 14, 15 and ~3-5 days the following week (~6 to 8 half days) in 2022. 3 major issues and 2 minor issues: -tiles are at different heights throughout the entire floor (creating a teeter-tauter affect – all furniture teeters) -tiles not leveled -grout wrong color – should be Frost and is White -grout is not consistently at the same height throughout the entire floor -saw blade cut on tile in middle of floor -edge stripping to basement stairs moved and now bows outwards I attached a word document describing all the issues along with photos and receipts. Thank you,

    Customer Answer

    Date: 28/11/2022

    I attached Image 2397 - receipt as requested... along with other images...

    Business Response

    Date: 19/12/2022

    She paid for tile and materials separately, she had me price installation but decided on her original contractor to do install.  

    After months of waiting for her contractor to get to the flooring after hold up after hold up due to her never being satisfied with anything, color of ceiling paint to unnoticeable marks in the windows and on and on.  How many contractors have walked away?

    The contractor finally wore out and ghosted her so she asked if I could do it.

    We installed and every day it was something new from calls of spider marks on the tile to pull this pc. She fussed and  messed with it and about it the entire installation.  I obliged but there is never enough in a job to deal with obsession.

    The house is an older home and is laid as well as can be done period.  No matter how many times it is installed she will never be satisfied.  I explained tile is never perfect and is not meant to be perfect it has tolerances due to this.  Grout varies as well especially in lighter colors as it is a Cementous product.  I also advised her to a darker color grout.

    I did tell her that I could re-grout to level grout lines and re-set the stairnose at basement door. I was awaiting for her then contractor to finish work in the kitchen, apparently he isn’t working their anymore either.  

    She hasn’t paid me for the install or the products she asked me to put on account for the last contractor to use in her bathroom/laundry room.

    From windows to paint to cabinets everything has been unsatisfactory for her and there is no satisfaction in sight.

    When her account is up to date I will gladly regrout and reset her stairnosing.

Fundy Carpet One Floor & Home is NOT a BBB Accredited Business.

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