Complaints

This profile includes complaints for Amherst Chrysler (1999) Limited's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amherst Chrysler (1999) Limited

  118 Robert Angus Drive Amherst, NS B4H 4R7

• 

  Amherst Chrysler (1999) Limited

  128 Robert Angus Drive Amherst, NS B4H 4R7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 9 I brought my **** to Amherst Chrysler with an electrical issue. I asked the service desk check the O2 sensor but they diagnosed the cause as a slipped timing belt. I argued 3 times that the timing belt wasn't the problem regardless if it needed replacing or not, but they coerced me into a timing belt repair that cost $2433.01, took 3 months, did not fix my problem, caused 2 incidents of damage to my **** and put my life in danger.
  Sep 11 they said my **** was fixed, I asked "does it start? and does it stay running?" They said "yes". Sep 13 I paid $2433.01, but my **** was dead in the parking lot. They blamed my battery. When they got it running they told me "you have to hold the gear shift in D now while you drive or it slips out of drive" but still encouraged me to drive off in it. I said "you broke this, fix it and call me when it's safe". Nobody called so a few weeks later I called, **** was fixed but nobody let me know.
  Oct 2 I got my ***** repair was free but no paperwork so I left a message with the service desk requesting it but nobody called back.
  Oct 30 in *******, **** fails to start again despite being assured on repeat a timing belt change would fix this. I towed it to ****** **** Chrysler and I called to complain to Amherst Chrysler and was told the service manager would call me back. Nobody ever called.
  Jan 7 I got my **** from ****** ***** Problem was an O2 sensor like I told Amherst Chrysler. But leaving the parking lot my power steering failed. The ****** **** guys looked it and found a broken part and said "you're lucky this happened here and not on the highway". They said this was removed to replace the timing belt and was not reassembled properly. (THIS IS IN WRITING ON THE BILL)
  Jan 22 I had to escalate this to the branch manager at Amherst Chrysler just to get paperwork from Oct 2. They admitted fault, repaired the gear shift free and refunded the power steering bill. But I want a refund for the timing belt repair bill that caused this.

  Business Response

  Date: 12/02/2025

  The customer brought in their 2007 **** Compass. Was advised by customer that vehicle was at another shop, and unable to figure the issue out. The initial complaint by the customer was that the vehicle was running rough at idle. Service manager went out to see what the issue was. Did confirm that there was a very rough condition at idle and when he went to put the vehicle into reverse or even drive, the vehicle would stall/die out. Not a battery/charging issue as the vehicle would restart and then just repeat.

  When vehicle was brought in by the technician, there was a code in the system related to the timing. The technician followed the ******** ****** diagnostics as required. In the meantime, there was a communication fault between the customer and the dealership. After sitting down with the customer, the service manager took over on updates, etc. along with the customer was aware and approved the minimum amount to tear down the valve cover to look at the timing ($882). When valve cover was removed, we found the exhaust cam jumped timing by one tooth. Checked the compression just in case, and all was ok. The customer was then advised of the timing chain, guide, tensioner, solenoid and all related gaskets needed replaced, and was quoted. Customer approved.

  When all of the parts were in, we replaced said parts. Vehicle was fixed, it would run smooth and not stall out like before. We replaced the shifter cable for the customer (unrelated issue, but we did not charge the customer). Customer paid and was on their way as stated by the consumer.

  The customer then broke down and went to another dealership almost a month later. We were advised of this by the consumer, and the consumer was advised to get the other dealership to send their diagnostics to us to determine if anything could be done...we did not receive any reports. After reading what other dealer did, solenoid wire is on the starter, nowhere near the timing components and would be a no start issue, not a running rough issue. They found an O2 sensor code in the system after this replacement, not before. Consumer states this was unsafe to drive (as per other dealer comments). This must've have been a vocal statement as nowhere seen on these invoices, the dealer stating vehicle is unsafe. The no power steering issue was clearly stated what happened, and we have refunded the $125.88 to the customer.

  In closing, the vehicle came in with a rough running and stalling issue. We followed the proper diagnostics right from the manufacturer to determine what the issue was. When this issue was addressed, and replaced, the vehicle was working as it should and was not running as it was and was not stalling. Our dealership, and technicians are confident that the issue is resolved.

   

  NOTE: did not add any attachments, as consumer has attached.

  Business Response

  Date: 12/02/2025

  The customer brought in their 2007 **** Compass. Was advised by customer that vehicle was at another shop, and unable to figure the issue out. The initial complaint by the customer was that the vehicle was running rough at idle. Service manager went out to see what the issue was. Did confirm that there was a very rough condition at idle and when he went to put the vehicle into reverse or even drive, the vehicle would stall/die out. Not a battery/charging issue as the vehicle would restart and then just repeat.

  When vehicle was brought in by the technician, there was a code in the system related to the timing. The technician followed the ******** ****** diagnostics as required. In the meantime, there was a communication fault between the customer and the dealership. After sitting down with the customer, the service manager took over on updates, etc. along with the customer was aware and approved the minimum amount to tear down the valve cover to look at the timing ($882). When valve cover was removed, we found the exhaust cam jumped timing by one tooth. Checked the compression just in case, and all was ok. The customer was then advised of the timing chain, guide, tensioner, solenoid and all related gaskets needed replaced, and was quoted. Customer approved.

  When all of the parts were in, we replaced said parts. Vehicle was fixed, it would run smooth and not stall out like before. We replaced the shifter cable for the customer (unrelated issue, but we did not charge the customer). Customer paid and was on their way as stated by the consumer.

  The customer then broke down and went to another dealership almost a month later. We were advised of this by the consumer, and the consumer was advised to get the other dealership to send their diagnostics to us to determine if anything could be done...we did not receive any reports. After reading what other dealer did, solenoid wire is on the starter, nowhere near the timing components and would be a no start issue, not a running rough issue. They found an O2 sensor code in the system after this replacement, not before. Consumer states this was unsafe to drive (as per other dealer comments). This must've have been a vocal statement as nowhere seen on these invoices, the dealer stating vehicle is unsafe. The no power steering issue was clearly stated what happened, and we have refunded the $125.88 to the customer.

  In closing, the vehicle came in with a rough running and stalling issue. We followed the proper diagnostics right from the manufacturer to determine what the issue was. When this issue was addressed, and replaced, the vehicle was working as it should and was not running as it was and was not stalling. Our dealership, and technicians are confident that the issue is resolved.

   

  NOTE: did not add any attachments, as consumer has attached.

  Customer Answer

  Date: 12/02/2025

   I am rejecting this response because:
  The following statement from the business is a lie. 

  "the consumer was advised to get the other dealership to send their diagnostics to us to determine if anything could be done...we did not receive any reports."

  I was never asked to have the ****** **** dealership send diagnostics or anything at all to the Amherst dealership. In fact, I called the Amherst dealership FROM the ****** **** dealership and made this exact same complaint on oct 31 as i mentioned in my report. That day, the Amherst dealership told me that their service manage L** would call me back once he was done in his meeting and nobody ever called back. I have all the call history in my phone from July to January between Amherst Chrysler and myself and can prove that not 1 single call was made to me between Oct 31 and my meeting with the branch manager in late January around the 20th 22nd. I was never asked to have the B***** **** dealership sent ANYTHING to the Amherst dealership, I was told on Oct 31 that someone would call me back but NOBODY EVER DID and I actually had to escalate this to the Branch manager at Amherst Chrysler. NOTE: in my meeting with the branch manager of Amherst Chrysler he didn't accuse me of "not having ****** **** send  their diagnostics to Amherst". 

  Regarding the comments about my safety made by the service manager at ****** ****, yes the service manager vocally said to me, "you are lucky this happened here and not on the highway", and no, he didn't include this phrase on the invoice because it is not mechanically relevant to the repair work that was done to fix it, whereas the reason it broke and needed to be repaired was included on the invoice, this phrase indicated that the broken part was broken as a result of the timing belt repair and things not being put together correctly. This was relevant information to include on an invoice.

   

  
  

  Customer Answer

  Date: 12/02/2025

   I am rejecting this response because:
  The following statement from the business is a lie. 

  "the consumer was advised to get the other dealership to send their diagnostics to us to determine if anything could be done...we did not receive any reports."

  I was never asked to have the ****** **** dealership send diagnostics or anything at all to the Amherst dealership. In fact, I called the Amherst dealership FROM the ****** **** dealership and made this exact same complaint on oct 31 as i mentioned in my report. That day, the Amherst dealership told me that their service manage L** would call me back once he was done in his meeting and nobody ever called back. I have all the call history in my phone from July to January between Amherst Chrysler and myself and can prove that not 1 single call was made to me between Oct 31 and my meeting with the branch manager in late January around the 20th 22nd. I was never asked to have the B***** **** dealership sent ANYTHING to the Amherst dealership, I was told on Oct 31 that someone would call me back but NOBODY EVER DID and I actually had to escalate this to the Branch manager at Amherst Chrysler. NOTE: in my meeting with the branch manager of Amherst Chrysler he didn't accuse me of "not having ****** **** send  their diagnostics to Amherst". 

  Regarding the comments about my safety made by the service manager at ****** ****, yes the service manager vocally said to me, "you are lucky this happened here and not on the highway", and no, he didn't include this phrase on the invoice because it is not mechanically relevant to the repair work that was done to fix it, whereas the reason it broke and needed to be repaired was included on the invoice, this phrase indicated that the broken part was broken as a result of the timing belt repair and things not being put together correctly. This was relevant information to include on an invoice.

   

  
  

  Business Response

  Date: 20/02/2025

  To start off, yes...there was a communication delay and bad response to the consumer over the course of this issue. We have worked hard the past few months to fix that. We strive to help every customer to the best of our ability.

  To finish and conclude again, the consumer came in with the issue that turned out to be skipped timing. We followed the ******** diagnostics and repaired as required. The vehicle was fixed after this and left our dealership as fixed for this specific issue. Our technician (r** ****) fixed the issue that was on hand and brought in for.

  Business Response

  Date: 20/02/2025

  To start off, yes...there was a communication delay and bad response to the consumer over the course of this issue. We have worked hard the past few months to fix that. We strive to help every customer to the best of our ability.

  To finish and conclude again, the consumer came in with the issue that turned out to be skipped timing. We followed the ******** diagnostics and repaired as required. The vehicle was fixed after this and left our dealership as fixed for this specific issue. Our technician (r** ****) fixed the issue that was on hand and brought in for.

  Customer Answer

  Date: 21/02/2025

   I am rejecting this response because:
  
  
  First of all I am sensing an tone in the response from the business that indicates to me thay do not take this seriously.

  I will repeat, My issue was with the ignition either not starting at all or shutting off while the vehicle was in motion. THEY told me it was the timing belt. 

  IF THEY WERE CORRECT IN THIS DIAGNOSIS why did my vehicle fail to start less than 4 weeks later? 

  IF THEIR R** **** TECHNICIAN IS CONSIDERED INCAPABLE OF MAKING ERRORS, why did this business consent to refunding the damage their red seal technician caused to my vehicle?

  IF MY VEHICLE WAS REPAIRED WHEN IT LEFT THEIR SERVICE CENTRE, why when i drove away was i told to just hold the gear shift in D as I drive or it would slip out of Drive? Why did the power steering fail because it was incorrectly reassembled during my timing belt change? And why did your red seal Technician not find the 2 faulty grounding wires? (see attached email conversation between myself and ****** **** Chrysler) They claim these wires prevent electrical shock and fire.

  IF MY VEHICLE WAS FIXED WHEN IT LEFT THEIR SERVICE STATION (even after they repaired the gear shift that they damaged) why was the check engine light still on, and why was it still showing codes for multiple electrical issues as stated in the attached emails with B***** *****  ****** **** ******** *ay in an email that it was the 02 sensor that solved the issue i had described to them, which was the same issue i described to Amherst Chrysler.******** **** still said there were codes showing (this is also discussed in emails between ****** **** ******** and myself, please see attached conversation) But when ****** **** corrected the faulty ground wires IT SOLVED ALL THE CODES. NOTE: My vehicle has worked perfectly, and there is not a since dash light showing and no issues starting or shutting off ever since leaving ****** **** ********. BAYERS LAKE FIXED MY ***** AMHERST DAMAGED IT. 

  Bottom line, I requested a specific ELECTRICAL ISSUE be repaired, timing belts are MECHANICAL IN NATURE. Amherst Chrysler repaired an unrelated issue and ignored the issue i described to them on intake. The work they did caused 2 incidents of damage to my vehicle that they have admitted to and refunded me for or repaired for free. The staff at Amherst Chrysler literally ENCOURAGED ME to drive off in my vehicle with a broken gear shift. That is unacceptable is it not? I was driving with incorrectly reassembled parts in my engine which resulted in power steering failure LUCKILY while in a service station parking lot and not on the highway home and all of this as a result of the work Amherst Chrysler did. This isn't acceptable. 

  Lastly I want to address the customer service issue " we have worked very hard on this"... The ****** **** ******** *ranch told me I am the 3rd person to come to them in 3 months unsatisfied with the service they had recieved from the Amherst Chrysler location. As I stated after 12 weeks of nobody returning my calls I escalated this to the brance manager, at the time of that meeting there was no "Service Advisor" for the service department, THE NEXT DAY when i met woth Luc the service manager at AMherst Chrysler, the branch had hired a service advisor for customer interactions. This is a direct response to me, this complaint, and an issue with service that goes back to July 2024.

  Amherst Chrysler seems to know they are in the wrong and I am sure the branch will likely do better in the future having learned from this experience, but it's unacceptable that this progress happens at my expense. I insist on a full refund for $2433.01.

  Customer Answer

  Date: 21/02/2025

   I am rejecting this response because:
  
  
  First of all I am sensing an tone in the response from the business that indicates to me thay do not take this seriously.

  I will repeat, My issue was with the ignition either not starting at all or shutting off while the vehicle was in motion. THEY told me it was the timing belt. 

  IF THEY WERE CORRECT IN THIS DIAGNOSIS why did my vehicle fail to start less than 4 weeks later? 

  IF THEIR R** **** TECHNICIAN IS CONSIDERED INCAPABLE OF MAKING ERRORS, why did this business consent to refunding the damage their red seal technician caused to my vehicle?

  IF MY VEHICLE WAS REPAIRED WHEN IT LEFT THEIR SERVICE CENTRE, why when i drove away was i told to just hold the gear shift in D as I drive or it would slip out of Drive? Why did the power steering fail because it was incorrectly reassembled during my timing belt change? And why did your red seal Technician not find the 2 faulty grounding wires? (see attached email conversation between myself and ****** **** Chrysler) They claim these wires prevent electrical shock and fire.

  IF MY VEHICLE WAS FIXED WHEN IT LEFT THEIR SERVICE STATION (even after they repaired the gear shift that they damaged) why was the check engine light still on, and why was it still showing codes for multiple electrical issues as stated in the attached emails with B***** *****  ****** **** ******** *ay in an email that it was the 02 sensor that solved the issue i had described to them, which was the same issue i described to Amherst Chrysler.******** **** still said there were codes showing (this is also discussed in emails between ****** **** ******** and myself, please see attached conversation) But when ****** **** corrected the faulty ground wires IT SOLVED ALL THE CODES. NOTE: My vehicle has worked perfectly, and there is not a since dash light showing and no issues starting or shutting off ever since leaving ****** **** ********. BAYERS LAKE FIXED MY ***** AMHERST DAMAGED IT. 

  Bottom line, I requested a specific ELECTRICAL ISSUE be repaired, timing belts are MECHANICAL IN NATURE. Amherst Chrysler repaired an unrelated issue and ignored the issue i described to them on intake. The work they did caused 2 incidents of damage to my vehicle that they have admitted to and refunded me for or repaired for free. The staff at Amherst Chrysler literally ENCOURAGED ME to drive off in my vehicle with a broken gear shift. That is unacceptable is it not? I was driving with incorrectly reassembled parts in my engine which resulted in power steering failure LUCKILY while in a service station parking lot and not on the highway home and all of this as a result of the work Amherst Chrysler did. This isn't acceptable. 

  Lastly I want to address the customer service issue " we have worked very hard on this"... The ****** **** ******** *ranch told me I am the 3rd person to come to them in 3 months unsatisfied with the service they had recieved from the Amherst Chrysler location. As I stated after 12 weeks of nobody returning my calls I escalated this to the brance manager, at the time of that meeting there was no "Service Advisor" for the service department, THE NEXT DAY when i met woth Luc the service manager at AMherst Chrysler, the branch had hired a service advisor for customer interactions. This is a direct response to me, this complaint, and an issue with service that goes back to July 2024.

  Amherst Chrysler seems to know they are in the wrong and I am sure the branch will likely do better in the future having learned from this experience, but it's unacceptable that this progress happens at my expense. I insist on a full refund for $2433.01.

  Business Response

  Date: 24/02/2025

  The original complaint was "customer concern of vehicle running rough" on the 2007 **** Compass with 243,697kms.

  Our ******** trained technician performed a diagnostic scan which showed a code relating to timing.

  After obtaining approval from the customer to remove the valve cover to check timing, the technician, Following proper ******** ****** diagnostics found the exhaust cam jumped

  timing by 1 tooth.  The customer was given a quote for this repair and he approved the job.  Upon completion, the vehicle now ran smoothly. This proper diagnosis fixed the problem.

  It is not uncommon for an older vehicle to have a repair done then a short time later another issue come up.

  Amherst Chrysler takes all customer complaints seriously. We sell almost 1000 vehicles per year and repair hundreds per year as well.

  I (J*** *******-General Manager)met with this particular customer and spoke at length to get all of his input. I agreed with him that we did not communicate as promptly as we should have. I then reviewed this repair with the Service Advisor, Manager and Technician.  We are all human and mistakes can happen. If we make a mistake...we take care of our customer. 

  I feel the original complaint was properly diagnosed and repaired.

  It was not clear to me that the power steering issue had nothing to do with the work we performed so in good faith I approved the payment to the customer.$125

  If the customer would like to discuss further I am always available to our customers.

   

   

   

  Business Response

  Date: 24/02/2025

  The original complaint was "customer concern of vehicle running rough" on the 2007 **** Compass with 243,697kms.

  Our ******** trained technician performed a diagnostic scan which showed a code relating to timing.

  After obtaining approval from the customer to remove the valve cover to check timing, the technician, Following proper ******** ****** diagnostics found the exhaust cam jumped

  timing by 1 tooth.  The customer was given a quote for this repair and he approved the job.  Upon completion, the vehicle now ran smoothly. This proper diagnosis fixed the problem.

  It is not uncommon for an older vehicle to have a repair done then a short time later another issue come up.

  Amherst Chrysler takes all customer complaints seriously. We sell almost 1000 vehicles per year and repair hundreds per year as well.

  I (J*** *******-General Manager)met with this particular customer and spoke at length to get all of his input. I agreed with him that we did not communicate as promptly as we should have. I then reviewed this repair with the Service Advisor, Manager and Technician.  We are all human and mistakes can happen. If we make a mistake...we take care of our customer. 

  I feel the original complaint was properly diagnosed and repaired.

  It was not clear to me that the power steering issue had nothing to do with the work we performed so in good faith I approved the payment to the customer.$125

  If the customer would like to discuss further I am always available to our customers.

   

   

   

  Customer Answer

  Date: 24/02/2025

   I am rejecting this response because:
  
  
  I am not interested in being told what I told you when I dropped my **** off for repair. I told you why I brought it in. No matter what the service desk people wrote on the intake form, it IS NOT what I said when I dropped my **** off. ******** **** and ****** *** ****** both told me it was an electrical problem and to take it to Amherst Chrysler. And I told you it was electrical and I told you to check the O2 sensor because that is what a guy told me. I could literally get this in writing from both places if you want to contest the issue. The technician at ******** **** even took pictures. I said it was shutting off while in motion when i remove my foot from the gas or it was not turning on at all. If L** or another technician wrote it down on the intake form wrong that WOULD NOT surprise me at all given the rest of the poor service I have experienced from his service team. Back in the end of september when L** called me and said it was ready, i didn't ask him "is it riding smoother?" I ASKED HIM "DOES IT START, AND DOES IT STAY RUNNING"...I have repeated this countless times to you. Chalk it up to another blunder on the service team. But I KNOW what I told you people in July.

  This last reply from Amherst Chrysler reads like an admission of fault to me, but I see no mention at all of the refund I am requesting here. I'll be clear I am no longer attempting to have a discussion or conversation. I called repeatedly trying to talk to someone about this from October 2 2024 until January 22 2025 and nobody would talk to me. So I escalated it and I came in and talked to J*** "at great length" so I am tired of talking now. I only want a refund for the abominable service I received witch did nothing but damage my vehicle. My vehicle was literally repaired elsewhere, as was the damage caused to my vehicle by Amherst Chrysler, which they refunded in another admission of guilt.

  I will ask again for a refund in the amount of $2433.01.

  I would like Amherst Chrysler to either comply or refuse in clear language so we can move on away from this, or escalate it further. 

   

  Customer Answer

  Date: 24/02/2025

   I am rejecting this response because:
  
  
  I am not interested in being told what I told you when I dropped my **** off for repair. I told you why I brought it in. No matter what the service desk people wrote on the intake form, it IS NOT what I said when I dropped my **** off. ******** **** and ****** *** ****** both told me it was an electrical problem and to take it to Amherst Chrysler. And I told you it was electrical and I told you to check the O2 sensor because that is what a guy told me. I could literally get this in writing from both places if you want to contest the issue. The technician at ******** **** even took pictures. I said it was shutting off while in motion when i remove my foot from the gas or it was not turning on at all. If L** or another technician wrote it down on the intake form wrong that WOULD NOT surprise me at all given the rest of the poor service I have experienced from his service team. Back in the end of september when L** called me and said it was ready, i didn't ask him "is it riding smoother?" I ASKED HIM "DOES IT START, AND DOES IT STAY RUNNING"...I have repeated this countless times to you. Chalk it up to another blunder on the service team. But I KNOW what I told you people in July.

  This last reply from Amherst Chrysler reads like an admission of fault to me, but I see no mention at all of the refund I am requesting here. I'll be clear I am no longer attempting to have a discussion or conversation. I called repeatedly trying to talk to someone about this from October 2 2024 until January 22 2025 and nobody would talk to me. So I escalated it and I came in and talked to J*** "at great length" so I am tired of talking now. I only want a refund for the abominable service I received witch did nothing but damage my vehicle. My vehicle was literally repaired elsewhere, as was the damage caused to my vehicle by Amherst Chrysler, which they refunded in another admission of guilt.

  I will ask again for a refund in the amount of $2433.01.

  I would like Amherst Chrysler to either comply or refuse in clear language so we can move on away from this, or escalate it further. 

   

• Initial Complaint

  Date:10/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 Ram 1500 from Amherst Chrysler on Dec 13/22, on Dec 21/22 the torque converter on the Ram blew to shreds, I contacted the dealer and there first response was “ what do you want us to do “. Then they offered me $1500 for the repair. The repair is estimated to cost $3000 plus taxes, the truck has been at Dobson dodge in Saint John where the Amherst dealer told me to take it, I have been with out a vehicle now for almost 2 months and the new part is not due to be in until Feb 22/23.
  
  This vehicle was not labeled in any shape or form as an as is/ as traded vehicle. I didn’t even put 500 kms on it since leaving Amherst with it and 215 of those are the drive home!
  
  ******* the sales guy, told me if anything happened to it within the first week they would take care of it, he mentioned this because I was asking about a smell of coolant and wanted to verify that I could smell it because they spilt some while tipping it up, I spoke with Jim the manager about this and he claims I was not told this at all by ******* although I have 2 people that were with me when he said it.
  
  I tried seeking help from the dealer ship multiple times so I thought I would reach out to BBB before I contact the lawyers back about this matter.