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Business Profile

Furniture Stores

J.R. Rahey Stores Ltd. - Antigonish

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a fridge/freezer from JR Raheys October 2024.
    Fridge and freezer stopped working January 2025.
    Called to make plan as the appliance is under warranty, no return of phone call, called back, they said couldn’t find the invoice, then they could find the serial number. The store drug the process out for 5 days before telling us on a Saturday that we need to deal with ********* directly.
    Offered us a temp fridge for a $500 deposit but based on behaviours of staff this week I have no confidence that if we paid that they would give us our money back and hen returning the fridge.

    Business Response

    Date: 20/02/2025

    I am sorry for the initial confusion that was caused because the appliance in question was purchased from one of our other locations (and under another name) rather than the store that was called, which led to a delay in us finding the relevant invoice details.  

    Our normal warranty procedure is that the customer must liaise directly with the manufacturer in order to initiate the service of any faulty appliances.  Whilst the staff at the store did attempt to locate the required paperwork and contact the manufacturer directly, this was only as a courtesy as normally the customer would be expected to do this.  In hindsight the store should have clearly communicated that the customer should contact the manufacturer and not have attempted to do so themselves. 

    Once we have received the relevant information from the manufacturer regarding the issue with the appliance we can work with them towards a resolution.   

    Customer Answer

    Date: 27/02/2025

     I am rejecting this response because:


    The information in the response from JR Raheys is not factual.

    The fridge was purchased through the Antigonish location (payment information was provided to the Antigonish location Steve was the sales person who received the payment information).

    The correct name of the buyer was provided on our first contact with JR Raheys the employee had it spelled incorrectly but did not make any attempt to contact me to verify. 

    I have since been in contact with Whirlpool who notified me that warranty is handled by store or manufacturer. Not manufacturer only. 

    The response from JR Raheys only further highlights the false narrative that they are providing to customers and now to you in their response. 

    To this day the matter remains unresolved, the fridge is non-functional and we have no estimated timeline for when we have this resolved. 

    The manner in which we were misled by JR Raheys through the course of 6 days has caused a significant delay and thus a total loss of all food in fridge and freezer. 

    I am not satisfied with a response if we were trying to help.

    Thank you

    ****** ******* 

  • Initial Complaint

    Date:27/11/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 12, 2024, I ordered an electric stove from JR Rahey’s in Antigonish. I pre-paid for the stove. The cost was $1149.99 plus tax which came to $1322.49. The saleswoman called on Wednesday, November 13th to say the stove was in. My son picked up the stove on Friday, November 22nd and brought it home. The price tag on the stove when we got it, said $999.99 - valid until November 13th. We called the store on Saturday to say we had paid too much – the stove was on sale. They said they would look into it. They said we took the wrong stove. We said we took the stove you gave us. Next, they said it was the wrong tag on the stove. That sticker was for a cheaper model and we got the stove we paid for. I have attached the sales receipt and the sticker that was on the stove. I give permission for my son to speak on my behalf.

    Business Response

    Date: 27/11/2024

    Hi,

     

    The price tag that is enclosed is for a ********** range and not a ********* range as was purchased and received by the customer.

     

    The best price for the whirlpool is $1149.99 - this is the sale price as the regular price is $1299.99 as per the attached screen shot of our website. 

     

    I apologize for the confusion that this mis-labeling has created but the customer received the correct range at the correct price.

    Customer Answer

    Date: 28/11/2024

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ** ********, and will let the matter drop. However, I will not shop there again. 

  • Initial Complaint

    Date:18/10/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased chesterfield set on May 3 2022 and paid 2,414.89 at JR Raheys in Sydney, NS. First thing was the chair had to be replaced because stitching was giving away. Bought made in Canada for better quality. They did switch out chair for me. Next leather material between the cushions of the chesterfield started fraying/wearing. Was assured that new cushion covers would be made in June, no new cushion covers ever arrived. Feel this is not normal for a new set to have all this trouble. I am a senior, living alone, and no pets. I requested full refund since I had such a short time before problems started. Feel this is not normal - not good quality. Should not have to put up with this inferior quality. Would really appreciate some help here. Could not get the Sydney address to come up with the drop down button. Have been dealing with **** ******* at **********, customer service. Unable to upload my invoice, but will send to you upon request via email. Thank you, **** ********

    Business Response

    Date: 02/11/2022

    The cushion covers are still on back order for the customer.  We are waiting for the piece from La-Z-boy and as soon as they are received they will be provided to the customer.  **** remains in contact with La-z-boy regarding this matter, any further questions can be followed up with him.

     

     

    Business Response

    Date: 03/11/2022

    Hi,

     

    My apologies for referencing the incorrect brand of sofa.  I understand that you have been in touch with the store manager following our last message and offered a solution to your concerns.

     

    Customer Answer

    Date: 08/11/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18244088, and find that this resolution is satisfactory to me to a point. Visited your store in Antigonish on November 4 and did not find a set that was within my credit amount and means. Set I had purchased was listed at much more than I paid, not that I would want that set again. I will make the trip to your New Glasgow store to look at their inventory to see if there is another set within my means. Since my delivery charge for the set you picked up was not refunded, I expect free delivery on a replacement set, if available. If I cannot find a replacement set within 4-6 weeks, I will expect full refund. So I will keep this complaint open at this time. Thank you!

J.R. Rahey Stores Ltd. - Antigonish is NOT a BBB Accredited Business.

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