Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:21/07/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stayed here for out of province work on the fire sites. Checked out after 5 days and went to work and was called later saying my damage deposit wasn't to be refunded as they said I put a hole in the wall and broke a chair. I am a respectfull guy and never damaged anything, I slept there and went to work...that's all. I went to the motel before my flight home and asked to see what damage they were talking about. Crack in a chair leg and chipped drywall (not a hole as implied) on a corner ..that I did not do and was improperly done anyway (no proper corner bead). Went outside and checked my credit card, only to see they charged my card another $500 in addition to the damage deposit I approved ($250) for the chair, which was not authorized by myself. Went and asked who authorized this charge and they said the owner. Took a photo of the chair and later told them that it appeared someone had repaired the leg previously, as a plug was present. Still wouldnt return my money..very upset. And why would I be responsible for a chair leg that cracks, faulty chair, but they didn't care. Told I couldn't talk to the Manger or owner before I left for my flight home. Called the manager the next day and manager said owner was I inspecting the room Monday. Recieved a call Monday saying they were refunding my $500 charge, but no explanation, and said they are still keeping my $250 damage deposit...again for something I absolutely did not do and was minor anyway...typical wear and tear in my opinion and it wasn't even done properly anyway. I also explained I never even noticed the damaged corner, it was so minor...they said it wasn't there before I stayed, which is an outright lie. Help as it is the principal that they can't just charge peoples credit cards when and for amounts they feel like, especially when a respectful business person didn't do any damage. Please help...very bad business practice and charging my card without authorization seems criminal.

• Initial Complaint

  Date:17/06/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 6-7th 2023 I booked a nights stay at stardust motel bedford highway . They ended up keeping my damage deposit with no damage done to the room . They are unprofessional in the booking process and we’re quite ignorant during my whole stay . Basically arguing with me over simple questions anyone would have after spending 400+ dollars on something they are not professional I’m not even sure how they are open with the amount of fraud going on at this place . The reviews on google tell the truth .