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Business Profile

Fire and Water Damage Restoration

System Care-Bridgewater

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

This profile includes complaints for System Care-Bridgewater's headquarters and its corporate-owned locations. To view all corporate locations, see

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System Care-Bridgewater has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:16/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They were the vendor selected by my insurance company *********** to deal with my insurance claim for a broken sewer pipe under my house slab. Project manager was rude, unreliable,and inappropriate to deal with

      Business Response

      Date: 07/03/2024

      We are sorry the Insured had this experience. This business is insurance based restoration and unfortunately commitments have to be triaged on an emergency bases. For example, if we have a non emergency commitment (such as installing baseboards in someone's home) and an emergency assignment (such as fire or sewer) comes it we may need to juggle or re-schedule the non-emergency work to accommodate emergency work. Many customers do not like this delay or pause in their work, but unfortunately it is the nature of the business. We are a restoration contractor, not a general contractor. Generally, we reach out to the customer to make them aware of the changes, we believe this may have been overlooked and apologize for the inconvenience for the customer. This is one of very few complaints we have received about this PM being rude, he is generally mild mannered and respectful. We have made him aware that communication is key to keeping the customer satisfied, he indicated the Insured was not very pleasant to him during their phone call nor understanding of the obligation we have to attend to emergency services as a priority.

      Business Response

      Date: 07/03/2024

      We are sorry the Insured had this experience. This business is insurance based restoration and unfortunately commitments have to be triaged on an emergency bases. For example, if we have a non emergency commitment (such as installing baseboards in someone's home) and an emergency assignment (such as fire or sewer) comes it we may need to juggle or re-schedule the non-emergency work to accommodate emergency work. Many customers do not like this delay or pause in their work, but unfortunately it is the nature of the business. We are a restoration contractor, not a general contractor. Generally, we reach out to the customer to make them aware of the changes, we believe this may have been overlooked and apologize for the inconvenience for the customer. This is one of very few complaints we have received about this PM being rude, he is generally mild mannered and respectful. We have made him aware that communication is key to keeping the customer satisfied, he indicated the Insured was not very pleasant to him during their phone call nor understanding of the obligation we have to attend to emergency services as a priority.

      Customer Answer

      Date: 07/03/2024

       I am rejecting this response because:


      I was definitely never rude or not understanding of their work load. When they have scheduled with other workers and plumber to start work on a specific day and they don’t show up and do not communicate with me that they are not coming and then scream at me about it. That is not okay 

      Customer Answer

      Date: 07/03/2024

       I am rejecting this response because:


      I was definitely never rude or not understanding of their work load. When they have scheduled with other workers and plumber to start work on a specific day and they don’t show up and do not communicate with me that they are not coming and then scream at me about it. That is not okay 

    System Care-Bridgewater is NOT a BBB Accredited Business.

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