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Business Profile

Used Car Dealers

South Shore Chevrolet & GMC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, my name is D****** N****** I purchased this 2017 ***** equinox from ***** **** in ******** December 20, 2024 a week later I called them to tell them there was multiple issues with the car and one of the issues being that the rocker panels were completely rusted out. This car was safety inspected on the 20th. I have taken it to many garages after and every single mechanic told me that this car should’ve never been safety inspected as rocker panels is an instant fail

    You can see the rocker panels are rusted out as soon as you open the side door I can put my hand right through the rocker panel and there’s about a foot hole underneath, and I was told by ***** that was not like that the week prior and that there was nothing that they did in their mechanic did not overlook the vehicle
    I paid $17,000+ for this car on the 20th for it to not even be safe for the road. They are willing to fix it or buy a fact, but I don’t feel like either is a good option for me. They buy it back. I’m without a car. I keep it. I’m driving a car that should’ve never been inspected with.

    I had the car re-inspected and added a list underneath of what the vehicle needs.

    Business Response

    Date: 06/02/2025

    We bought the vehicle back form this client and encouraged her to buy elsewhere.

     

    Thanks.

     


    M*** ******

    General Manager

South Shore Chevrolet & GMC is BBB Accredited.

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