Reviews

Review Details

• Review fromMichelle S

  Date: 09/11/2023

  1 star
  My husband bought a $300 gift certificate for my birthday October 2022. Despite multiple attempts to use their arduous online booking system I was able to make an appointment for a couples massage. The day before this appointment they called to tell me that one of their staff was injured and could not do the massage the following day. We opted not to keep one of the two couples massage. I’ve been rebooked many months later, again, having such difficulty navigating their online booking system, only to be told that there was a computer glitch, and my appointment was not available. I just recently managed to book for a third time for a facial on the morning of the facial, they called to inform me that the aesthetician was off sick, and the appointment had to be canceled. I was already on my way to Lunenburg when this message was conveyed. Unfortunately there is no way to speak to anybody directly at this establishment. Everything is done via email. Today they have not responded to any of my emails. I would like a refund of my $300 gift certificate which I have yet to be able to use 14 months later.

• Review fromCharlii C

  Date: 16/08/2023

  1 star
  As we pulled into the parking lot of this spa I was called less than 20 minutes prior to my appointment and told that they are cancelling my massage appointment due to a staff illness but they would give us 2 passes to use the general facilities. I get inside and they tell me they are now charging me. It took me 9 months to book an appointment, 2 hours to drive here, and they now want to charge me to use the general facilities. They also refused to refund the gift card I purchased in December which I am unable to use. The manager, *******, is refusing to speak to me. Great business model.

• Review fromPeter G

  Date: 05/06/2023

  2 stars
  The spa management encouraged feedback. I always left constructive feedback which was always appreciated by the front line staff. I once asked a simple question based on previous conversations I had with people who had/have a working relationships with Sensea. I asked if staff was treated well by management. Without giving details of the response given, the answer saddened me. I asked staff to include my name in the "feedback" that day. Since then, I returned multiple times without any issues on payment or otherwise. The last time I tried to book, I attempted 3 times and each time I received a confirmation email for my booking, followed by a cancellation email saying they couldn't process my payment. I asked Sensea to look into their end and they responded with "spots go fast" so of course I started to question what was really going on. Shortly after, I receive an email saying I was no longer welcome to the spa due to "uncomfortable conversations" with their staff. I responded with an email suggesting not to ask for feedback if it had a potential to cause anyone to feel uncomfortable. I also mentioned that Sensea management was lying about my payment process. I feel Sensea was upset by my question and decided to use a passive aggressive approach instead of a direct approach to ban me. I think I hit a "management nerve." The whole idea of a 3rd party platform like this is to remove a bias and create a resolution between customers and businesses. Unfortunately, Sensea has their own way of dealing with certain customers. Ban them without resolution. Side note: I question the fact that businesses in Nova Scotia can refuse service for any reason which potentially opens up the possibility of any form of discrimination.