Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 27th, I emailed the business owner to request two spots in an upcoming wreath making workshop, scheduled for October 22nd. She emailed back to confirm and asked for an e transfer of 126.50. This was sent on September 28th and she confirmed she received it. On October 21st, she emailed to indicate that she had made an error and overbooked the course. She offered to move us to a weeknight (which we could not do) or refund the money. I asked if anyone else would be able to move to the other night. She indicated she would ask, then when I emailed to check she said no one could move and she would refund me that night. It has now been two and a half weeks and multiple emails have been sent requesting the refund. No refund has been received. This was an error on the business owner’s end (overbooking), which led to no service being provided for the money paid. This could easily be remedied by sending an e transfer. She had indicated she would do so several times but it has not been sent. Her most recent communication was 6 days ago, when she asked if I could confirm the refund had been received. It had not, and I responded to let her know. I have not heard from her since.

• Initial Complaint

  Date:27/07/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec. 27/2021 ******** **** had a one day sale for one of her wreaths for $60 I had been following her for awhile on ********* and was excited to get in on this talented ladies special offer. She agreed to do a wreath for me and asked me to send an e-transfer she wanted $60 for the wreath and $25 for shipping to AB I sent her the $85 right away and put my trust in her. The wreaths were to arrive in the Spring Mar. or April was the planned date to receive this wreath. May 30th 2022 after waiting 6 months I sent her an email confirming she was still doing my wreath. She assured everyone thru ********* that our wreaths were in good hands and she would get them out as soon as she could. June 8 2022 I messaged her asking for a refund as I was selling my house and had needed it for staging and by then my house had sold. She asked what colours I wanted and I sent her my inspiration, she said leave it with me and I’ll get started on it as soon as I can. I went along with this and it seemed like I was going to finally get my wreath. Nov 13 2022 after waiting patiently to get my wreath and no sign or mention of it I sent an email asking about it and had no reply. January 24 2023 I asked for a full refund as it had been way too long with no communication or wreath. I felt I had been VERY patient all of this time but this was becoming a stressful situation with no product or refund. I was starting to feel taken advantage of at this point. January 28 2023 I received a reply from ******** saying that his was absolutely fair to ask for a refund and she would do it as soon as possible. Sounded good to me but unfortunately she never sent me my money back. May 15/23 July 3/23 July 24/23 Sent emails on these dates asking about my refund and a reply and received no reply to any of them. At this point my assumption was that I’d been blocked. ******** is a talented artist and I’m sure she’s a lovely person but her business skills are lacking.This has been a long 18 months

• Initial Complaint

  Date:28/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 21st 2022 I asked the artist if she could complete a custom piece for me for a wedding in May. The artist responded on Jan 22nd that she would complete the order by April and I transferred her $200. On 9 Apr I checked in with the artist regarding the status of my order and informed her that the recipients of the gift were moving in May right before the wedding. I asked if she would have it done in time for them to take with them. The artist said she would. On May 1st I checked in again about the status of my order so the recipients could pick it up. She informed me that she thought mailing it would be better as the piece was so fragile, and that she would cover the shipping costs. I told her I thought that mailing would be less protective but that I would trust her judgement. On May 3rd she asked for the mailing address and the date of the wedding and I responded with both answers. She assured me it was plenty of time. On May 28th I asked if the artist had mailed the order and she responded she had. On Jul 3rd I wrote her again to inform her the recipients still did not receive the package. No response. On Jul 28th I queried her again. No response. On Sept 10th I queried her again and informed her I would be going to the BBB if I did not receive a response by the end of the week. I sent her an email with the same message. On Sept 9th she responded via email and told me she was recovering from surgery and to contact her via text over the weekend. We have been conversing over text since Sept and I have continually asked her for a photo of the piece or the tracking number of the package. On Jan 13th, 2023 I asked her for an update and she said she would have more information for me over the weekend. I never heard from her. So I texted her again on January 17th asking for an update and she has yet to respond to me. I am extremely disappointed and frustrated that she took my payment over a year ago and has not provided a product, tracking # or reimbursement.

  Business Response

  Date: 09/02/2023

  I’ll get in touch. Thanks. My account was hacked for months and I couldn’t get in. I’m finally back in and all of my messages vanished. I’ve sent out numerous messages letting customers know. I’m doing everything I can to make sure everyone’s orders are in their hands. I am almost sure everyone has contacted me but I assure you I’m not ignoring anyones messages. I will make it right for them. Thanks. 

  Customer Answer

  Date: 12/02/2023

   I am rejecting this response because:
  
  I have received my order but her account being hacked has nothing to do with it. We have been texting since September. The artist is extremely gifted but seems inept at handling the business side of her work. I would love to continue purchasing from her but unfortunately I have no faith in the follow-thru and frankly do not have the energy or time to follow- up like I did for this specific order. Thank you to BBB for elevating this issue so that it could get sorted.

• Initial Complaint

  Date:31/12/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 27th, 2021 a Boxing Day Sale was advertised on her ******** page to purchase a Custom Driftwood Wreath for $60. There was a limited amount so I quickly responded and e-transferred the money. It was confirmed by seller that money was received, but stated that wreaths would not be ready til March 1st, 2022. I waited patiently while the suggested time came and went. At some point in March another buyer tagged me and other buyers in the original post on ******** asking if anyone one had received their wreath. Before I had a chance to reply I was contacted by seller letting me know her new time was 'April ish". I responded I was ok with that and was fine waiting. May 22nd when I still had not heard anything I messaged again was told she had been sick with covid and wreath would be ready in 2 weeks. July 5th I messaged again asking when it would be ready with no response and again on Oct 15th no response. Our communication is through ******** messenger where I can see she read the messages and is choosing to ignore them. At this point I have given up on ever receiving the wreath. I sent the money in good faith of receiving what I paid for, since that did not happen I would like a full refund of my $60.

• Initial Complaint

  Date:30/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 30th, I registered my daughter to attend a PD Day Camp with Knotty Lemon Designs. The cost was $40.00, which I e-transfer to the owner. At 4:30 pm on the day before the workshop, the owner canceled the class. The owner indicated that clients could receive credit towards another class of a refund. She also noted that refunds would take 30 days to process. My communications with her as are follows (originals) included attached): September 30, 2022: Requested a refund November 2, 2022: Followed up, and inquired about the status of a refund. November 24, 2022: Followed up, and asked for a refund to be sent by end of the week. None of my emails were responded to. Note that the owner did indicate that PD Camps would be offered in December, and this has not been offered or advertised.

  Customer Answer

  Date: 19/12/2022

  Hello,

  I filed a complaint against Knotty Lemon ( case ID:  ********) and wanted to report that the money has been received.  This issue has been reconciled and can be marked as resolved.

  Thanks for your help in this matter.

  *****

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6 I paid $225 for myself, my future daughter in law and her mother (who lives in another province) to attend a wreath making class on June 12. On June 12 I received an email stating that the owner was sick and wouldn’t make the class. June 17 I emailed asking for a refund as one of my party had gone home (to another province). I got a reply stating the class was rescheduled for June 26 or she could drop off the DIY kit to me. I was unable to attend but told her where I live, work and offered to meet her to pick up the kits as my third person was coming back in July and we could do it then. No response. I emailed again on July 24 asking for a refund. The reply was that she was out of town but would either deliver the kits to me or I could attend another class in August. I said that would work. I emailed again August 8 to follow up on our previous emails hoping to attend a class in august. I got no response. I email again August 12 asking for my refund as clearly she wasn’t going to deliver my kits or give me dates for classes in August. I got a reply letting me know she’d refund me as soon as she could. I replied asking when. I was told the 2nd week of September. I reached out again on September 6 to confirm and ask when I will receive my refund, I have received no reply. It has been 4 months since I have paid for this class and 10 emails from me to her without a refund or delivery of goods. At this point I just want my money back, I feel I have been accommodating and very lenient in waiting for this. I understand that the money is difficult to come up with, but at the end of the day I have paid for nothing.

  Business Response

  Date: 10/09/2022

  On August 12 (after conversing back and forth via email - see attached) I let this customer know I was going to refund her the second week of September. Please see attached emails re: workshops I held after the cancelled class. I believe I gave her 3-4 portions to come pick up and she never showed up. Which was fine. August 12 I said second week and here we are - I never didn’t respond to this customer. Please see attached the conversations we had - I let he know she could pick up her DIY kits or I could deliver and she responded with sounds great! Or something to the tune of that. She did not send me half a dozen emails with no response - I responded to every message unless I missed something. It did take me a couple days to get back to the very last email she sent as it was the first week back to school for my two boys. In the end I do apologize for the inconvenience this has caused. 

  Customer Answer

  Date: 12/09/2022

   I am rejecting this response because:
  
  I have attached screenshots of the email communication. On June 17 I advised that I was unable to attend the class on June 26 as I worked the weekend. I said I could meet her, told her where I lived and where I worked to get the kits. I did not get a response. On July 24 I asked for a refund. She replied to let me know she had dates in august or I could pick up the kits. She told me she would get back to me once she had better wifi. I responded ok. I did not get another reply. I emailed on August 8 asking for a follow up on the previous email and did not get a response. On August 12 I asked for a refund. 
  

  I just want my refund. 

  Business Response

  Date: 14/09/2022

  As promised on August 12, Nicole Higget’s refund has been issued.