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Business Profile

Auctioneer

Mariner Auctions & Liquidations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auctioneer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a microwave at the online auction and it was picked up. When we got the item home, it was very dirty but we understood it was used. There is a large piece broken on the corner and the door doesn't close properly. I contacted the customer service and was asked to provide a picture. I sent a picture and a couple of videos immediately as requested. The customer service person email that the microwave must have been dropped after pick up. This is certainly not the case. They called me a liar in so many words. I asked them to send the photos of the microwave prior to leaving the warehouse and have not received them.

    Customer Answer

    Date: 02/10/2024

    Mariners is the email address that the invoice came from.

    Customer Answer

    Date: 02/10/2024

    Mariners is the email address that the invoice came from.

  • Initial Complaint

    Date:28/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 2024 I entered in an auction at mariners auction website. Was purchasing bulk lots of returns fram ****** and other companies ******* gets them from. I spent 3000 one day and over 800 on another. It's understood that you take a chance purchasing these items and it's stated on the website that things can be damaged. People buys these to make alittle money reselling items. I was hoping to do just that. That being said when I picked the item up and returned home I found that every item was absolutely unusable and unsellable. The main money items were electronics. Monitors etc. Also yhe rest of the items not electronic were broken and missing a part or multiple pieces to make them trash. When sold on there website the bulk loads are manifested so you can see what you will be purchasing. ALL pictures are shown in new condition and retail prices to make you belive this is what your buying. I complained about the electronics first and returned the items so the business would realize the magnitude of my issue. That didn't happen and was offered and received a 500 dollar pay off. Only contact that was availble to me was email with I don't know who. Employee or boss? No idea. Since then I seen on the website they they are doing it again but listing all broken and useless item in the bulk lots. Also the pallet of items I returned to the warehouse . Now being Sold as "for parts only" I have all my invoices and communications with the company and these past auctions are kept on file online. I
    would include these and anything else if you think you can go further with this. Hard to include everything right now using this method. Thanks and hope to hear from you

Mariner Auctions & Liquidations is NOT a BBB Accredited Business.

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