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Business Profile

Cleaning Services

The Daily Clean

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company ($460.00) to help clean my house prior to selling. They did very little cleaning that they promised I.e. floors windows etc. they concentrated on my spare bedroom. They kept stressing donatables. Well I will tell you they left my home with almost all of my clothing, my Al*** speaker from my bedroom. I have 2 t-shirts left, two pairs of jeans and I bra. Some of the jeans they took still jad the tags on them. They gave me $200 but my ****** ***** tee alone cost $90. I feel like I’ve been ***** *nd the owner is very tough and unapproachable. Nothing should have been removed from my home without my consent. I don’t know where to turn for help but this company is expensive, unprofessional and scattered. It will take me months to replace my clothing and I have to start a job in one week. Please help. The owner said it’s. y fault because the bedroom was messy! But I brought the. In to help so I do t understand her comment K**** ***********

    Customer Answer

    Date: 08/10/2024

    The Daily Clean did not give me a receipt so I attached the e-transfers I sent to her. I am selling my home and I wanted to get a deep clean. Well I certainly didn’t get that. I wasted money I don’t have and even if I get that back it will take me a long time to accumulate my things. I don’t even have a pair of pajamas to sleep in. 
    I would appreciate anything you can do to help me.

    K**** ***********

    Business Response

    Date: 09/10/2024

    Below is a Final Settlement Agreed Upon one day after the Clean was completed.
        

    K*****

    I spoke to my Husband and due to us not being 100% certain whether we took the bags or they are elsewhere.

    We are prepared to offer you $ 200.00 in an e-transfer sent to your email.  This is offered as a courtesy given the unusual circumstances. 

    This is our one and only offer.

    Regards,

    A*** * **** ********
    The Daily Clean 
    Office: ***** ********
    Cell: *****  ******** 

    Customer Answer

    Date: 24/10/2024

     I am rejecting this response because:
     Three garbage bags full of things were taken from my home without my knowledge. I didn’t find this out until I went to do my laundry the next day. I was absolutely devastated to find almost all my new clothing missing, along with my A**** speaker from my nightstand. Following are screen grabs of some of the items, there may be more that I have not discovered yet. I am a very honest person so I don’t understand this. 

The Daily Clean is NOT a BBB Accredited Business.

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