Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Skyline to complete renovations at my house, including the “Supply and Install [of a] 200 AMP SERVICE” as per our Scope of Work (SOW) in Invoice 37, which failed inspection by NS Power. I believe Skyline is responsible and accountable as professional electricians to know the rules and regulations, and made it clear that I expected them to correct the issue (at their expense) and to complete the installation successfully as per our original agreement by moving the panel to the location approved by NS Power. At the time, Skyline agreed and said they’d get it done. No quote or estimate was provided or agreed to for the rework. However, once it was completed, I got a bill for $11,318.54 from a different company owned by the same owner (******* **** Pumps, Invoice 1932) which I refuse to pay.? 1) Skyline should have completed the work to code the first time. 2) I shouldn’t have to pay substantially more for their mistake. 3) No additional costs were outlined or agreed before the rework. 4) I did not hire HHP and we had no agreements. 5) HHP's bill is unreasonable at 4x the cost of the original work despite the panel, breakers, meter box, stack and most of the wiring already there. 6) My basement ceiling, walls, and hardwood floor were damage in several areas and now need to be repaired or replaced. 7) This project was quoted to take 3-4? months and it's been over 8 and I'm out 4 months of potential rental income as a result. My desired resolution is for invoice #1932 to be dropped and for my ceiling, walls, and floors to be repaired or to be reimbursed for the cost of such repairs. I am holding back $2k from Invoice 37 as per my rights under the Builders Lien Act until everything is repaired, completed (eg central vac working again), and/or we've reached an agreement and resolution to settle on this matter.

  

  Business Response

  Date: 08/03/2023

  Good morning, We carried out a job to supply 2 bathrooms and 2 kitchens. Subsequent electrical work was contracted to ******* **** Pumps & Electrical. **** added some Air BNBs to his property. We located a new service in his electrical room. When Nova Scotia Power inspected, they declared that because of new air bnb laws and codes, that the panel was to be located in the units. We did the work and now he doesn't want to pay. We are working with nsp to get clarification on the ruling so that we can prove we were not responsible. I will keep you updated.
  

  Thank you, 

  
  

  
  

  Skyline Construction Group Inc. 

  Customer Answer

  Date: 10/03/2023

   I am rejecting this response because:
  
  This response doesn’t present a resolution. Skyline did not do their due-diligence to check with NS Power (NSP) prior to completing the install of the panel the first time and had to move it as a result. Then tried to send me a bill for their mistake after telling me they'd take care of it.
  
  In addition, this re-work resulted in several damages to my house that were never repaired by Skyline. 
  
  
  Prior to the first NSP inspection Skyline advised me that there was a chance the inspection may not pass as NSP has started to enforce regulations more strictly.  So, they were well aware the location may not be acceptable. This was clearly their mistake and responsibility to fix, which they did, but I’m not responsible for a random bill they decide to send me that was never quoted or agreed to. 
  
  
  Skyline and I have been discussing this via text message and the owner (Eric) have said they will cancel the invoice from HHP, however I’m still waiting for them to send me that in writing to confirm. A screenshot of our conversation is attached. If I get written confirmation then I will consider this an acceptable resolution. 
  

  

  Business Response

  Date: 29/03/2023

  Issue has been resolved! Thank you. I thought he was going to reach out to you. 

  Customer Answer

  Date: 29/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18972885, and find that this resolution is satisfactory to me.

  I've attached updated invoices and conversations provided to me by the vendor.