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Business Profile

Household Appliances

Discount Appliances Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Household Appliances.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:22/01/2023

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an ** washer and dryer set from the Discount Appliance location in Moncton on June 18, 2022.
    Within the first week, the dryer drum seized and the washer was leaking.

    I contacted Discount Appliance and informed the sales representative of the issues. He informed me that Discount Appliance has its own technician who does repairs, but he was away on sick leave and it was unknown when he would return. I called again several days later to check if the repair tech had returned. He had not.

    I asked if I could arrange for an independent repair person and then submit the receipt for reimbursement. The sales rep checked with the owner and authorized this arrangement in light of the circumstances.

    The dryer was repaired on July 8, totalling $119.01. It has since worked fine.

    The washer fix took longer because the technician had to order the parts: hot and cold inlet valves to replace the defective ones. This repair was subsequently completed on Aug. 22, totalling $241.69. The washer has also worked fine since then.

    On Oct. 5, I submitted the receipts to Discount appliance seeking reimbursement for the grand total of 360.70, with a request to send the cheque to our mailing address.

    Several reminder calls and emails went out over the following weeks. On Dec. 12, an email reply came from the accounts manager at Discount Appliance reading: "Could you send me your email address, and I'll have them etransfer you the money." Although I found the request odd, I highlighted my email address in my response.

    More reminder calls have been placed since then. Nothing has happened, however.

    As stated in Discount Appliance's own policy: "We offer a 90 day warranty plan on all service and 90 days for any required parts." My invoice is ******

    Business Response

    Date: 10/02/2023

     

    Hello,

     

    The customer did have  consent to get their own technician and the company would pay the bill as we didn't have a technician.

    The customer did provide a receipt and it was forwarded off to the accounts dept.

     

    Regards

    Customer Answer

    Date: 10/02/2023

     I am rejecting this response because:


    The business has not reimbursed me for expenses that they agreed to pay and this remains unresolved since October 2022.

     

Discount Appliances Inc. is NOT a BBB Accredited Business.

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