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Business Profile

Medical Lab and Testing

The Snore Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

This profile includes complaints for The Snore Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Snore Shop has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an appt with the Snore Shop, then changed my mind. Since then, the company has phoned, emailed and texted me until I feel persecuted. If I wanted to rebook, I would. Since I don't, leave me alone. What kind of business tactic is this? Not one I appreciate.

      Business Response

      Date: 04/10/2024

      Hello *******,


      My name is ******, I am one of the Managers for The Snore Shop.


      I am reaching out to follow up on your experience with The Snore Shop; regarding your feedback.

      We take your concerns seriously, so If you would like to have a discussion on this in greater detail, please do not hesitate to contact me. 


      I can be reached through email *********@thesnoreshop.ca or by phone (506-830-5300). 


      Warm regards,
      ******

    • Initial Complaint

      Date:03/12/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 21/07/09 I registered with ******* on a recall list of CPAP machines because there was a health concern with them ( purchased from The Snore Shop in Truro NS ) to which mine is on that list. I have been in contact with the Snore Shop several times and I feel that I am given the run around. My brother also has a CPAP from another health server and he has had his replaced within a year of his registering his. I have complained about having a headache ever since I started using this CPAP machine also I need this for my breathing at night ( as I cannot sleep without it). Thank you for your time **** *******

      Business Response

      Date: 19/12/2023

      Hi,

      We are currently working through the list of patients to be remediated through the ******* recall.  We have been contacting patients in order of the date they registered their machines.  We have moved this patient to the top and will get her machine remediated. 

      - ******

    • Initial Complaint

      Date:10/10/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 1/2 hrs. Ago I received a letter through the Snore Shop telling me that ******* Canada were recalling my Cpap machine for health reasons and that I was to stop using it. They gave me a number and said I would be hearing updates. All this time has passed and I have heard nothing from******* besides the initial letter. The Snore Shop set up a telephone line for you to call in to get info but you must leave your number and they will return your call the next day. I called in March and they told me nothing had changed in the two years and they had no new info. I have gone all this time without a Cpap machine and it is affecting my health. Personnel never offered any suggestions as to what I could do in the meantime. I bought the machine from the Snore Shop not *******. I thought they could at least offer me a machine to use as my insurance will only cover one every 5 years. The personal are even tardy returning calls. I feel like I’m just banging my head against the wall. All I want is some answers. 1) How long do I have to wait to get some answers from *******? 2) will they replace my machine or give me a pay out? 3) what can I do in the meantime to treat my condition that isn’t going to cost me a fortune? I need this machine in order to sleep and breath properly. They are totally uninterested when I get their ear. Time is marching on and this situation is ridiculous. I feel I bought and paid for their services and have received nothing in return.

      Business Response

      Date: 06/11/2023

      I have booked Miss Valentine into the clinic as we just received some of the ******* inventory to start remediation of some of these high-priority remediation devices. 

      Thank you for your inquiry

      ******* 

      Customer Answer

      Date: 06/11/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 20719715, and find that this resolution is satisfactory to me.

    The Snore Shop is NOT a BBB Accredited Business.

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