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Business Profile

Mortgage Broker

First Canadian Title

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Broker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consumer Proposal dated December 12 2017...ongoing ends December 2022. FCT has resent my debt to ********** I called Canadian Tire collections since my credit report shows August 2022 was sent to collections...I never received a collection letter...they said YOU MAY BE PAYING YOUR PART BUT WE HAVE NOT RECEIVED DIVIDENDS...I made a dispute with ********** over 1 month ago still no response ...I have a copy of my contract and my ledger with MNP which clearly shows last dividend was paid January 13 2022!!. I'm not getting help anywhere....please help me THEY ARE DESTROYING MY CREDIT SCORE I've been paying for 5 years ends in 2 months I need help please. This was done in Ottawa Ontario.

    Business Response

    Date: 18/10/2022

    FCT acknowledges receipt of the request however, there
    appears to be confusion over the party capable of providing the resolution the
    Complainant has requested.  FCT is a B2B organization that takes direction
    from Creditors.  FCT has no impact on any individual’s credit bureau
    report.  The Complainant’s Creditor, Canadian Tire, uses FCT as their
    insolvency expert to process the filing and handle all correspondence that the
    Complainant’s Trustee sends out. 

    Resolution:  FCT has reached out to the Creditor,
    Canadian Tire, who is responsible and capable of resolving credit bureau
    reporting with the Complainant.  They have advised us they have completed
    the request set out by the Complainant.  We encourage the Complainant to
    address her concerns directly with her Trustee, who is managing this matter on
    her behalf.  

    Customer Answer

    Date: 19/10/2022

     I am rejecting this response because: I have reached out to my insolvency administrator that's how I received my ledger and consumer proposal ..they cannot by law deal with 3rd party disputes.....I contacted Canadian Tire and got the run around and was told as I stated in my complaint ...Canadian Tire told me they are not getting dividends I sent that to you proof that they are...now you are telling me you sent it to them? Who ? Where? I need a direct phone number and name of the person handling this complaint ....



First Canadian Title is NOT a BBB Accredited Business.

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