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Business Profile

Motorcycle Dealers

LoweMoto Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Interaction began in August of 2023. I sent payment in full for work to be done on my motorcycle. Signed contract stated 3-4 months of work to complete project and a list of parts that would be utilized/needed. After a year of back and forth I asked for my motorcycle back as the owner was unresponsive to communication unless I reached out repeatedly and there was no movement on completing the project for months. I feared that, the owner cashed my check and ran and will not return my bike. I did threaten to take ***** ****** at this point and I offered to pay shipping cost to get my motorcycle back and started to move forward with scheduling transportation of my unfinished motorcycle. At this point the owner had been stating for 3 months that there was only a few shop hours left guesstimating about 2 to 3 hours and continuing to be unresponsive after that. The owner proceeded to be dismissive and claimed the motorcycle will not be completed due to my threat of ******** ***** ****** *** ************. The unfinished motorcycle was delivered last month (September 2024). I am having the remainder of the work completed by a local shop, but cannot move forward as I do not have the parts I paid for. At a quick glance this is close to $3,000 in parts, maybe more. When asked about the delivery of my parts, I was told that order of my parts will be done in the beginning of October of 2024 as funds were low. I have asked them to get shipped directly to me and asked for a general timeline and I received " I will order the parts. There is lots of time before spring", " I will not put a timeline on overseas orders of parts". The company has been unresponsive for weeks on end throughout this entire process. All I am asking is for the delivery of the parts that I paid for as I have paid close to $16,000 for parts and work to be done and the bike is still incomplete. The owner has claimed financial trouble and that he will let me know when he orders and receives the parts.

    Customer Answer

    Date: 13/11/2024

    Attached. 

  • Initial Complaint

    Date:29/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 29 2023 I signed a contract with Lowe Motto for them to rebuild a 1977 ***** CB750. They have been paid in full for the work they did and for shipping. **** **** the owner last contact with me was on December 18,2023 no updates have been made to me the motorcycle is 100% complete, O just want my motorcycle returned.

LoweMoto Ltd. is NOT a BBB Accredited Business.

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