We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Express Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Express Moving's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Express Moving has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 12, movers were scheduled to come to my house at 1 o’clock to move my belongings to a new house. I called and was informed that they would be late that it was very busy for them and they were overbooked. The movers finally showed up at 4:30. I was very concerned that it was the end of the day for the movers, and that it would be rushed and the dispatcher I spoke to on the phone was unfazed. When the movers arrived, it took them 30 minutes to take everything they had inside of the truck out of the truck to make room for my things. I had told the moving dispatcher that I would need help moving a fridge and some other very heavy items. The movers began to move my things, and it became more apparent that some of them were new to the job because they weren’t sure what to do. Upon moving an antique Buffet and Hutch one of the movers put duct tape around the hutch to keep the door closed, and when that was removed, it tore off the finish. They said they would take the item to be repaired and would return it, but I was on trusting of that. So I said I would speak to them myself. I spoke with their office, and they told me that I could take the item myself, but they were unable to give me the name of the place until the day before I was supposed to go, which was concerning they also offered for me to gather quotes from another repair person and offered a small amount of money instead, the money was not an adequate amount to repair the furniture also during the move, the movers dropped the refrigerator and it broke a piece of new flooring. For the past few months, I have been trying to get a hold of the company to seek resolution I have asked for a manager to call me and no one has. The company is completely unwilling to assist in this matter despite being advertised as fully insured. I called from a different telephone number last week and finally reach someone but they told me that I had not been in contact with them, but I kept record of every time

    Express Moving is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.