Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JPD Movers moved my belongings from their warehouse in Bedford (where they had been stored for almost 2 years) to a house about 1 1/2 hours away on July 22, 2022. When the movers moved my piano, a ****** U1, into the house, I noticed a large chip just to the side of the keyboard. I asked the chap how to make a claim and he said to send photos of damages to the office assistant. I paid the bill of 2639.25 on July 22. I contacted the office assistant on July 28 and she said the owner would call me. Having waited for a callback for over a week, I called again on August 9. She said the owner would call me on August 10. I have not heard from him. I sent numerous photos of the damage to the piano and piano stool (scratches and abrasions) as well as the damage to several other pieces of furniture (gouges). I paid the bill in good faith and now I expect the company to act in good faith. When I contacted the owner on the first move, I told him several times that the piano was in pristine shape and I wanted it undamaged and he assured me the movers were trained to move pianos. To replace it today would cost over 15,000. I was sent an email confirming their replacement insurance so get on with processing the claim. I want the piano and piano stool repaired by *** ***** who are qualified to repair them at an estimate of 2000 + tax ( an estimate since they have only seen photos). I want the other furniture either repaired or compensation given for the damage.

  Customer Answer

  Date: 23/09/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 17699620, and find that this resolution is satisfactory to me.

   

  I would like to clarify that I had emailed the company on July 28, stating that I had damage to my goods that I wanted to report. Velma relied saying **** would call me when he was back on August 1. I spoke with Velma on August 9 and didn't hear from **** so I put the complaint in to the BBB on August 10. I had an email from **** on August 13 and spoke with him on August 17 when I returned home from Halifax. At that point, he said that he wanted to come and see the damage to the piano for himself. 

   

  *******, his business partner, will be accompanying **** when they come to look at the piano and other items.