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Business Profile

New Car Dealers

MacPhee Ford

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/10/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 26, 2021 I purchased a used vehicle at ******* Ford, Portland Street, Dartmouth, NS from ***** ******** (sales rep). I completed all the paperwork that was asked for and the sales representative assured me that I did not need to go to the Dept of Motor Vehicles as he was going to register the vehicle for me ( I also have a text message that is still on my phone from ***** stating he was going to do the registration for me and that I would not need to go to the Dept of Motor Vehicles myself). On Sunday Oct 9, 2022 my husband was pulled over driving the vehicle I purchased from ******* Ford and issued a fine for driving without registration ( the vehicle was still registerd to ******* Ford). I called ***** on Tuesday, Oct 11 to have the issue resolved and I was hoping they would cover the cost of my fine but they argued that they did nothing wrong and never offered this service to me (even though I have written confirmation stating he would register my car). ***** offered no resolution or apology. I then contacted ***** *******, Used Car Sales Manager and he also offered me no assistance; he actually hung up the phone while I was talking to him and then I contacted ****** *******, Dealer Principal who listened to my complaint, assured me that yes they register vehicles regularly for customers and that he would look into the matter and get back to me right away. I never heard back from ****** ******* regarding this matter.

    Business Response

    Date: 17/10/2022

    I made contact with the customer last week.

    We came to an agreement and I have mailed a cheque to the customer for a portion of the request the customer made.

    I am unsure if this complaint was before or after my interaction.

    Nonetheless, this issue ahs been addressed from  the dealership point of view.

    Thank you,

    ******

    Tell us why here...

    Customer Answer

    Date: 18/10/2022

    Better Business Bureau:



    I was able to resolve my complaint with ******* Ford in a manner that was acceptable. Thank you.

MacPhee Ford is NOT a BBB Accredited Business.

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