Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:19/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car online. Received vechile . Engine light was on. Took it to a garage and found out there was no oil in itt and it resulted in needing an engine and turbo. Most of the things weren't checked on inspection paper. Suspension was rejected. It should never have been sold . They misrepresented the vechile. I want them to take back the vechile and cancel contract.

  Business Response

  Date: 13/03/2025

  HEY THERE 

  THIS COMPLAINT HAS BEEN RECTFIED WITH THE CLIENT. UNFORTUANTELY UPON DELIVERY OF THE VEHICLE THE MOTOR WENT WE CANCELLED THE ORIGNAL DEAL AND THE CLIENT GOT A NEW 2021 *** FORTE. IN **** ****** 'R' MEANS REPAIRED NOT REJECTED SUSPENSION WAS REPAIRED.

   

  THANK YOU

  Customer Answer

  Date: 17/03/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22960661, and find that this resolution is satisfactory to me. 

  I have received a 2021 *** Forte since this complaint. I am happy we resolved this issue.  The owner was extremely helpful . So  everything is great now. 

  
  

• Initial Complaint

  Date:07/10/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date was january 2024 I went to trade in my *** Sorento last year, they started the process. My credit wasn't strong enough to carry the new loan with the negative equity from my old car they asked me if a cosigner able to help me for the time being i asked my brother. when they delivered the car (I gave them my address) they delivered it to moms address (weird but ok) so r*** happened to be there and signed for the car. What he signed was the ownership papers. THEY PUT THE WHOLE CAR LOAN IN HIS NAME WITHOUT TELLING US. So, we went up to moms to get "my car" and we pull in and the car is grey, has 93,000 kms on it and doesn't have the trim level I was sent pics of, this was the same make and model just a whole different car than what i was shown and agreed to. So i immediately texted the salesman I was dealing with and he apologized, said we'd deal with it in the morning, he had to go to a funeral so he set me up with his other criminal salesman friend "K***". We went into portcity with the car to bring it back and tell them no I don't want it blah blah, K*** was confrontational and a complete ***. J**** the original guy I was dealing with heard what happened and apologized and tried to make it right, fixed the paperwork so it was in my name etc. Fastforward a week later I went to call the lender and change the payment date. They never even heard of me, there wasn't even an application that was rejected in my name. The lender was the highest interest rate lender out there they gave me a car i didn't want, in my brother's name STRAIGHT FROM THE GET GO I MIGHT ADD, PLANNED THIS, gave me a bill of sale in my name, registration etc in my name so I was none the wiser. But the lender on their end, the same paperwork I had had all of my brothers information on it.When we tried to give them the car back and say absolutely the hell not you lied, they said "papers are signed its legal". Icing on the cake, three days later the oil change light came on and the brakes went.

• Initial Complaint

  Date:01/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No work being started on a financed car for 2-3 weeks after being sent in to the dealers mechanic. The mechanic could not find the issue with the car and sent the car to the ***** dealership after almost 1 week. The car had been sitting at the ***** dealership for another week after I was told that the cost of the repairs (***** found that it was the head gasket) was all covered under the warranty that was paid for when I financed the car. After calling my point of contact (****) a number of times, I could not reach them on their 8949 number, and whenever I called into the office they would not be available or return my call (ever). I always had to call back and leave messages. No one else apparently could help with my issue. Occasionally, I did speak with someone and they had told me that the car was towed to another mechanic (after I had to find out on my own). The other time they told me that my car repairs would be covered and the car would be ready for pick up on Wednesday August 30th. I once again was not reaching any one helpful at Port City, except for when the person that answered the phone told me that they were waiting to hear back from Portland *****. I then called the ***** dealer myself for a good time to pick up my car. The ***** dealer then said that the car repairs had not started when I called on Thursday and they were waiting for confirmation from Port City. I gave Portland ***** the number for Port City to give them a call on my behalf. When I went to the Port City office for the first time since all of this, they then said that they won't cover the expenses under the warranty anymore and said that ***** was already working on the car when they weren't. This has caused me issues with my job, mental health and relationships. Making car payments and insurance payments on a timeline with no foreseeable end, depending on whether someone wants to do their job, keep their word or not. The lying and manipulating is nothing like I have seen ever.

  Business Response

  Date: 12/09/2023

  Hi There,

  This matter is now in the hands of Halifax Regional Police as clients came to dealership and assaulted staff. They are no longer allowed on the property. Please refer to police file number ******.

  This is now a legal matter. 

  Thank you.

• Initial Complaint

  Date:04/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed agreement to pay for used car $450 for 82 months .. they then changed contract and sent it to bank for $450 bi weekly 128 payments so $900 a month not signed .. if I didn’t have my signed copy of payments I would have had to pay $900 a month for a used ***** civic .. undecided if I want to sue

  Business Response

  Date: 10/04/2023

   

  Please contact **** @ the dealership ***** ******** *o go over your signed financial contract(s) 

  There is/was no document available to us, bank program/ financial term available - from lenders  to offer customers 82 months. 

  The term of the loan is 84 months.  You chose/ were explained/ agreed/ re the signed financial contract - that is set up for bi-weekly payments - 182 payments over 84 months. 

  If you chose to go monthly - as previously discussed, there would be 84 payments.

  Pertinent signed documents attached. 

  There is no meritt for a complaint, here.  

  Sorry for your frustration and confusion, and we would be more than willing to go over all of the documents with you, again.

   

   

• Initial Complaint

  Date:18/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner purchased a vehicle, they wanted her to have a co applicant and I put my name forward and to my understanding this would be temporary. They put the car loan in her name and put me as co applicant and we got the vehicle delivered in a week or so. We were unable to choose the vehicle we wanted but they said we were approved for chrysler 200 limited. This immediately started having issues and they took it back and gave us a rental. They said they did a hard reset on my computer which is only to get the check engine light off. They brought it back to us and then the same problem kept happening and check engine light was still on. Only months later they told me I had bought a warranty so I put a claim in and it's being processed now. I notified the seller that this is what happened and their option was to sell me another car. How does a vehicle that needs a new transmission pass inspection? The brakes also went too , I don't know how it passed inspection. They sold us another van and it was suppose to be in my wifes name , but it's sold in my name which I did not want. They're dodging me every which way and only option to sell me another vehicle. Im in debt 6K negative equity on this chrysler 200 limited now. They said my wife could trade it in but they didn't want the vehicle back. "Kick the trade" method. They're wolves wearing sheep clothing, out on the prowl for new customers to do this to. I've been advised to speak with the attorney general to let them know this is happening, an action I have not yet taken. I am working to try to resolve this issues with the company. Customer service is absolutely appalling.

  Business Response

  Date: 10/04/2023

  I apologize for your frustration and your confusion. 

  All of our vehicles come with a valid safety inspection from a licensed mechanic at the time of purchase.  The depth of the pads are recorded. We have a 90 day 2000 km warranty that we cover in store, and after that duration or mileage - a customers warranty is the balance of the factory  warranty. We also provide, if necessary, a 2 year or 40,000 KM warranty. - again through a third party. Please contact us for further information if you have any issues with your warranty claim. 

  We appreciate your business and continued business, apologize again for any misunderstanding, and look forward to a resolution with you. 

  K*** * *** *** **** * Customer Relations

  Customer Answer

  Date: 10/04/2023

   I am rejecting this response because:
  
  The salesman never told us about any warranty and he sold us a warranty that cost 3400.00. We told them about the braking issues and this is the owner that sold us the vehicle. I had the third party call me and sell me a warranty that would fover other items but I wasn't aware of the warranty sold to us or this warranty that the person who responded is talking about. They promised us a new braking system and they did not keep that promise. I hope they do not try to sell me another vehicle and do the kick the trade method on me again. Now my wife and I have car loans because of their mistakes made and not wanting to rectify the issues with current vehicle.

  Business Response

  Date: 11/04/2023

  When we sold the vehicle it had a brand new mvi done through a third party mechanic at the point of sale the brakes were fine, Brakes are a wear and tear item we will not be replacing them. Also the client signed warranty documents and a bill of sale and banking contract showing warranty. The warranty was also sent in the mail and is still valid if he needs warranty work done he needs to contact peoples choice warranty.

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financed a car from port city auto that was supposed to be inspected and it needs $2500 worth of work.

  Business Response

  Date: 28/12/2022

  Hey we Have spoken to the client we came to an agreement and sent him money to fix issues. this issue is now resolved. thanks *******

• Initial Complaint

  Date:05/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded in my car for a newer car, I sent them the payout on my trade in as requested on November 21st. It's now December 5th and it still has not been paid, leaving me to pay 2 car payments. Bill of sale has been signed, with it clearly showing that my trade in would be paid in full. I was told I would be receiving 2 thousand cash back, I still have not received that.

  Business Response

  Date: 16/12/2022

  working it out with client. lien on previous loan took time to process as per banking policy. problem has been sorted out thanks nw