Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Property Maintenance

Green Mountain Property Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:15/04/2025

    Type:Customer Service Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a paver walkway done by this company. The job was done and there are many issues. There are stones that were not set properly and are trip hazards, there were stones that discoloured within days of install and the installer told me I had to clean them myself with a product I can buy from the supplier, the agreed upon plan was not followed, the install was supposed to include filling in of the areas where the old pavers were taken away and also dirt to level off around the walkway, none of this was done appropriately. The level of fill was well below where it should have been to make the area level with the grass surround. The owner said these were all warranty issues and he refused to come and fix. These are quality issues and not warranty. These items were mostly all brought to the attention of the owner within days of the install and he refuses to address them, he also left a mess on mine and my neighbours property, he said he would come and clean but has not.
    He claimed that he could not do the build as per the plan, he did not do the edge of pavers on the curve part of the path, there is nothing stopping him from building per the plan which was the agreed upon design. There is also no reason why he could not fix the pavers that are 12mm and 6mm lifted up from the adjoining paver, and there was no reason why he couldn’t have put in enough fill. Please note, I did not advise of the lack of fill as he stopped communicating with me.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.