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Business Profile

Safety Clothing

Canadian Safety Source

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Safety Clothing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/10/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Qty 2 of the same item were ordered on Mar 26 of 2023. One Item was shipped and the 2nd item was indicated as "out of stock" but would be "arriving shortly".
    On Aug 16 2023, I emailed and requested the 2nd Item be cancelled and requested a refund. The email was responded to by Dan and indicated he would cancel and refund the next day.
    On Aug 24 2023 a follow up email was sent as no refund was received, no response.
    On Sep 5 2023 a follow up email was sent as no refund was received, no response.
    Early October a message was left on the contact page of website, no response.
    I would like to be refunded.

  • Initial Complaint

    Date:02/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered iron sights for my rifle front and back. Both did not specify anything other than it being available for purchase. I recieved a package from them and it was not the full order, as I was missing the rear sights. I had to inquire as to why is it taking so long. I was met with the response that it was backordered. How was I supposed to know that? I would not have ordered it otherwise. I still have yet to receive it and when I inquired how long it would take again I was met with an apathetic "it's on it's way to you". That was 10 days ago. Please just send finish my order so that I may never have to deal with you again

    Business Response

    Date: 08/12/2022



    Received an email from you from the BBB – very sorry
    that this has taken so long.

    FYI when you placed the order the item was
    currently on back order as we have never sold this item and had to order.  The item is still on order with the
    Manufacturer.

    We do have the item below – please confirm that
    this will work for you.  If not we will
    refund your last item

    Please advise

    https://canadiansafetysource.ca/sights/aim-sports-Canada-ar-15-front-flip-up-sight-aims-mt200

    here...

    Customer Answer

    Date: 09/12/2022

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18515858, and find that this resolution is satisfactory to me.

Canadian Safety Source is NOT a BBB Accredited Business.

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