We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Small Appliance Parts

Fix.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put in my dryer model number ********** to find the appropriate part, and the website told me which part to order. I ordered it for $178 plus tax and shipping, and it turns out to be the wrong part. They want me to pay for return shipping to get a refund, even though I only bought this part because their website told me that this was the right part. It is an enormous part that came in a 2'x2'x2' box, and return shipping will be very expensive.

    Business Response

    Date: 04/02/2025

    We are sorry for the misunderstanding.  We show a claim has been filed with the warehouse for item *********** * ***** * ********
    WINDOW in the amount of $193.72.You should of received an email with the details.  While the warehouse conducts their investigation, we ask that you please hold onto the part for up to 30 days (90 for ** parts). Should the warehouse require the part returned, we will email you with prepaid labels; otherwise, the part can be discarded after the allotted time. Once the warehouse has completed their investigation, your refund will be processed back to your original method of payment within 3-5 business days.

  • Initial Complaint

    Date:12/07/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered parts that were listed in stock on 5/14 and received quantity 1. I received a shipping notification a month later and received a large box with the wrong part. The company sent a return shipping label for the box. I offered to tape/seal and affix the label and leave out for pickup, however, the company's CSR got an attitude and hung up on me. I still have not received my original order.

    Business Response

    Date: 16/07/2024

    We are sorry for any issues this may of caused and the **perience you have encountered via phone.
     You will see a refund for the incorrect items you have been shipped in the amount of $26.58 which is for 2 of ***** - 41629
    ******* ******, Small $ 7.94 each, shipping of $9.99 and tax of $0.27 back on your ****** account in 2-3 business days. The remaining item on your order, we had to place an order with the manufacturer, they are taking longer then our estimated 15 business days. Currently the items have not shipped to us from the manufacturer. If you do not wish to have this item, please let us know.  Please use the prepaid return labels to return the incorrect items you have been shipped. We are not able to arrange pick up for these items if you are able to drop off at *** ** location. Based on your address we show a drop off box at S****** ******* ***p-outside at **** * ***** *** ******** ** *****

    Customer Answer

    Date: 16/07/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 21982697, and find that this resolution is satisfactory to me.

Fix.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.