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Business Profile

Window Installation

Ecoline Windows and Doors Halifax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6 Windows were ordered for basement - Windows arrived and 5 were installed and the 6th needed adjustments as it did not fit. The deal was financed through ******** to be paid monthly. I had refused to sign off on the paperwork until the 6th window was installed after numerous calls to Ecoline locally at ************ and ************** with no return calls or support. A worker at Ecoline has signed off on my behalf and the funds were released to them.

    Business Response

    Date: 23/01/2025

    Ecoline Windows placed an order for six windows in accordance with the signed contract. However, during the installation process, one of the windows could not be installed due to the client's failure to relocate the pipes and wires. Ecoline Windows is not responsible for managing such infrastructure, therefore the company is not at fault for the delay in installation of the final window. The window is ready for installation and will be installed once the client has completed the necessary adjustments. 

    Customer Answer

    Date: 23/01/2025

     I am rejecting this response because:
    ECOLINE came and gave a quote took pictures and measurements and nothing was said or noted about not being able to install window. I  also questioning the fact that someone at ECOLINE signed on my behalf to release the funds from ********** I did not sign off. 

    Business Response

    Date: 24/01/2025

    ********* releases the funds based in the invoice submitted by Ecoline. Ecoline issued the invoice since the work was substantially completed and the last window was not installed solely because the client did not have the space ready. 

Ecoline Windows and Doors Halifax is NOT a BBB Accredited Business.

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