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Business Profile

Insurance Companies

Fairway Insurance Services Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fairway Insurance Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fairway Insurance Services Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/03/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The beginning of February I had sold my car and had began financing a car. I called fairway to inform them I sold the old one and get insurance in the new one. When calling to get the quote I stated that I would need full coverage (liability, collision and comprehensive). The agent made a quote which was 3884$ a year only $152 more than my previous car so I agreed a we went forth with it. She then also informed me that since it was another sister company of theirs (nordique) it would take 2-3 months for the billing to catch up with the other company so for now I would pay the premium of my old car then catch up on the slight increase when the sister company caught up to it finally. Well now 2 and a half months later they (nordque) offically processed my quote and to my suprise the original 3884$ I had agreed to is now 5350$ without notice a whole 1466$ more. I then contacted fairway threw email to see what was going on and the agent got back to saying that she would call me back the next day to work it out as it was late and that she hadn’t factored in collision and comprehensive while doing the quote like I had asked nor had she informed me at any point that the quote she gave me did not include collision/comprehensive before I agreed. I waited the next day for her call but nothing. I then emailed back saying that If I had know that the quote had not include comprehension/coverage I would not have agreed to the offer and would have chosen another company. I also asked to cancel the insurance policy. Now a day later once again still no reply from fairway at all so I can’t even cancel the policy.

      Customer Answer

      Date: 09/03/2023

      They never sent me the policy only liability cards… you would have to contact them for it where as they aren’t answering me anymore. 

      Business Response

      Date: 09/03/2023

      Our Personal Lines Manager (****** *******) will be speaking with the account manager working on the file (she is new to our brokerage, and admittedly a mistake was made); and the client (Taylor Smith) will be contacted by the end of business today. 

      I'm certain we can come to a quick resolution to Ms. ******* complaint.

       

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