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Business Profile

Appliance Repair

A&A Appliance Repair/Public Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/09/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March, my ******* washer broke down, which is 34 years old. So, I contacted the business and it wasn't until Apr. 25th, a repairman came and told me the problem and the cost of $60, take 2 weeks to get the part. I agreed and paid for service call of $173.63 and the installation wouldn't cost anything. The repairman returned on May 17th, with the part and which really costed $94.13 (shipping and handling}, which wasn't told to me. He installed the part, and stated it is working now, Wouldn't allow me to try or didn't show me exactly if it did work. So, paid him and left. I tried it myself, and it wasn't working. So, I called him back on his phone, which he return stomping and did something and stated" it works". And stomped back to his car. When he was outside and I was closing the door, he shouted "I'm a Professional." I have not experience such rude behaviour, from someone entering my home or heard of such a thing before. I emailed the main office in NS, and they emailed me back, couple days later, stating he was talked to.
    My main complaint is that the machine has broken down, after less than 3 months, doing the same thing. I emailed them on Aug. 12th, with no reply or response. I was told by their employee, that it should last at least 5 years.
    I don't think, it is fair to be ripped off. I just want my washer to work and I shouldn't have to pay more money to get the job done right. If I knew this was going to happen, I would have used the $267.76, to buy a new machine. I am retired, and shouldn't have to pay for extra charges to get proper service.

    Business Response

    Date: 05/09/2023

    We have spoken to the technician about his behavior. We are working with our office manager in the Saint John office to send out another technician to repair this machine.

    Customer Answer

    Date: 05/09/2023

     Please don't close the case yet. I was called the business today (Sept. 5th), and a repairman did arrive and more understanding. He stated he will be ordering the part and when it comes in, coming back to install it for no charge. So, thank you for the cooperation and help. If this happens again or the complaint is not resolved after a certain time. Do I reapply to you or what?

A&A Appliance Repair/Public Electric is NOT a BBB Accredited Business.

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