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Business Profile

Apartments

Templeton Properties Limited
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deposit paid was not returned

    Customer Answer

    Date: 08/11/2024

    Pleased to report that Templeton Properties have returned our deposit. I am pleased with their action. I had previously filed a complaint about not having a deposit returned. I was unaware the deposit was already on its way to me by mail. I have received the full amount of the deposit that was paid to them. At this time I have no issues with Templeton Properties and I thank them for their fast response to this situation. Thank you **** ** ******** ****

  • Initial Complaint

    Date:24/10/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a billing issue with non-tenant parking at Oxford House in Halifax. I rented spot #9 while I was a student at Dal. In June 2023, I emailed the super at Oxford House (at *************************** to inform him that I would no longer need the parking space after July 2023 as I was graduating.

    In August 2023, my bank account was automatically debited $173 by Templeton. I emailed the super at Oxford House about the charge. It took a couple of weeks, but Templeton did provide a refund cheque for $173.

    In September 2023 there was no charge to my bank account, so I thought the matter was fixed. However, in October 2023, my account was automatically debited by Templeton for $173 once again. I contacted the super via email on October 4th, and on October 6th he notified me that Templeton intended to reverse the charge. As of today (October 24th), the charge has not been reversed, nor has a refund cheque been received by myself.

    I would like the overcharge of $173 from October to be refunded to me, and I also want confirmation that no unauthorized charges will be debited from my account in the future. I have tried calling the office but I have always been told I have to email the super to have any issue rectified. As the issue is still outstanding, I am reaching out this way for a resolution.

    Business Response

    Date: 15/11/2023

    This refund was processed and a cheque was mailed out Monday November 6th to Nathan Edward ****** in the amount of $172.97 to ** ******* ***** ********** *** *** **** 

    I have attached the refund order to this email for confirmation. 

    We kindly ask Mr. ****** to check his mailbox as it should have arrived by now. If it does not arrive in the coming days, Mr. ****** can reach out to my email address ************************* to cancel the cheque in the mail and reissue a new one. 

    Thank you and please do not hesitate to reach out if you have any questions or concerns. 

    Customer Answer

    Date: 15/11/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 20777828, and find that this resolution is satisfactory to me.

    The refund cheque is in my possession.

Templeton Properties Limited is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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