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Business Profile

Clothing

Pseudio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought item Dec 16th/2024. The store not only won’t allow refunds, but they won’t allow an exchange on Jan 13,2024. Less than month and can’t exchange a Christmas item that didn’t fit. Not only that but the manager on duty, S******* was extremely rude about it. Businesses need to have accountability.

    Customer Answer

    Date: 13/01/2025

    Attached receipt 

    Business Response

    Date: 14/01/2025

    Thank you for reaching out to share your experience with us.
    I’m sorry to hear that you were unable to exchange your item and that your
    interaction with our team did not meet your expectations.

    Our holiday return policy extends until January 4th to
    provide additional time for gift returns and exchanges, but I understand how
    disappointing it must be to find that this time frame didn’t align with your
    needs. We strive to make our policies clear and customer-friendly, and I regret
    that this caused frustration in your situation.

    I also want to address your feedback about the service you
    received in-store. We expect all members of our team to treat our customers
    with respect and professionalism, and I apologize if this wasn’t your
    experience. Your feedback will be shared with the store’s management team to
    ensure we uphold the high standards we set for our customer service.

    If there is anything further such as checking alternative
    solutions for your exchange, please don’t hesitate to reach out to us directly
    at ***************** We genuinely appreciate your feedback and will continue
    working to improve your shopping experience with us.
    Thank you for bringing this to our attention.

    Warm regards,

     

  • Initial Complaint

    Date:11/10/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning
    I am simply trying to obtain an original receipt from this company. I have telephoned the number on the website at least three times. I have sent three emails to the contact information as listed on their website. Nobody from this company has returned my phone call or emails. Little to say, I am shocked by the customer service or lack thereof.

    How can I obtain a paper copy of a receipt? (:note: I have a photo attached to this email of the receipt with ALL the transaction details which can make obtaining a copy relatively easily).

    *******

    Business Response

    Date: 02/11/2022

    Here’s the sequence of event.

     

    Sept 29, 2022, 7PM

    • Mr. ******* A. ***** emailed asking for a copy of a receipt and stating he’s won a shopping spree.

     

    Sept 30, 2022, 8:30AM

    • Our Social Media Coordinator replied the next day, explaining we’ve chosen and contacted the winner. Also, stated it’s very common to get spam calls/emails.
    • After this email, we have not heard back from Mr. Young.

     

    Oct 11, 2022, 6:50AM

    • We received a new email from Mr. Young, Titled Third Request but nothing prior to this email. His email doesn’t have the original email sent (email thread).
    • At 8:06AM same day, Oct 11, our customer service replied, after a few emails back and forth, by 10:30AM same day Oct 11, 2022 – the issue was resolved, we provided him with a copy of his receipt.

     

    I’m attaching snippet from out OTRS (Customer Service Ticketing Platform) to show dates and times of the conversation between parties.

     

     

     

    Hope this clarifies the incident. Let me know if you need anything else.

     

    Thanks,

    *********** ******* *****

    eCommerce Manager

    Sherlock Clothing Ltd.

    Pseudio | Envy | Grace | Samuel & Co.

Pseudio is NOT a BBB Accredited Business.

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