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Business Profile

Design Contractors

Spyder Design Build Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:16/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Spyder/**** ***** in Nov 2021 to renovate my basement. He quoted $80,000, but didn't put it in writing. The work started the last week in Mar 2022 and I was told would be finished by August 2022. The work required excavation and a new slab to be poured to start. At this time, **** said that the price had gone up, but gave the impression that the total would be $100,000. Prior to this work being done, I was provided drawings that were to be submitted with the HRM permit (for which I paid - photography, drawings, and permit application fee). On May 24, 2022, I met with **** to discuss the quote where this was now up to $130,000 because there needed to be extra drilling in the basement due to rock. On May 27th, i confirmed an option to dig down a portion of this. This work proceeded to Sept 2022 and it was on November 8 that I received an invoice for the digging that was an additional $21,000. I met with **** on Nov 11, 2022 and he admitted that he was not clear that there was extra work and did not include this in the quote he supplied me; and that the invoice was incorrect as I was billed for work that wasn't done. I did pay this but made it clear I would have not proceeded had I known about this extra cost. I have this meeting fully documented. From this meeting, I was given the impression that the work would proceed quickly now, however it is still not complete; from a documented meeting in Jan 2023, he said it would be finished in Mar 2023. On Feb 27 2023 I received a $50,000 bill and when I asked for details on this, **** texted to tell me it was "too much work." He then said he was stopping work but booked a pre-drywall inspection on Mar 2; this failed because **** hasn't finished the work. He also provided me with an invoice for the HVAC, however this too was incorrect and he charged me $3000 over. I'm not confident the billing is accurate or the project will not pass inspection. I may not be able to apply for provincial rebates due to delays.

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