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Business Profile

Grocery Store

Atlantic Supertsore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/02/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Revised complaint: -Bought No Name large size white eggs a few days ago from Atlantic Superstore; -My wife and I both experienced severe abdominal cramps and diarrhea, and had to stay in bed to rest for most of Friday, missing on productivity and house duties; -Superstore should be well aware of our purchase and the eggs being recalled due to salmonella contamination, however, there does not seem to be adequate response to inform us about the health risks or proactively reaching out to us via availble contact info, leading to the food poisoning that is likely associated with the contaminated eggs; -Superstore also sold bagged oranges that appear fine but at least with 1–2 having mould on the inside. This might have also contributed to our sickness. -We would like BBB to advocate for our consumer rights [in the form of refund/store credit only], as well as improved external supervision/auditing and internal training regarding Atlantic Superstore's food quality and safety practices -Evidence in the form photos of our nasty discharge right after diarrhea available upon request; receipts and egg boxes available upon request.

Atlantic Supertsore is NOT a BBB Accredited Business.

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