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Business Profile

House Cleaning

Capital Care Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in House Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Monday, September 24th
    A cleaning appointment was booked with a cleaning company called Capital Care Cleaner.
    A $50 deposit was paid at the time of booking.
    The purpose was to clean a completely empty, clean, and new apartment in preparation for moving in.
    From the time the person in charge arrived until they left, they worked for two and a half hours (documented with photos).
    I requested cleaning the bathroom, refrigerator, dishwasher, and stove.
    Upon receiving the apartment, $300 + tax was paid.
    The total was $345, and I paid $350.
    Upon inspecting the apartment, it was found that none of the washer, refrigerator, or stove had been cleaned, and none of those tasks had been completed.
    When I asked him to refund the $50 deposit, he completely refused and claimed the amount was $400. When I asked him for proof, he completely refused. I also asked for a detailed invoice, which he also refused. He sent me an electronic invoice with an amount I don't understand why (evidence in photos). He insulted me and spoke very inappropriately, and it greatly affected me psychologically. Even though I'm sick and recovering from a previous surgery, I was forced to redo the cleaning and work on it myself.

    Business Response

    Date: 11/10/2024

    Everything was resolved amicably & had mutual friends resolve this issue, Out of my kind heart i ended up refunding her $100, 2x what she initially asked for & what i was planning & offered her to do from the beginning but refused, Anyways, this whole situation was a misunderstanding but all parties are now satisfied as per her messages 

Capital Care Cleaners is NOT a BBB Accredited Business.

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