Complaints

This profile includes complaints for Clutterbug Cleaning & Organizing Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Clutterbug Cleaning & Organizing Inc. has 2 locations, listed below.

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  Clutterbug Cleaning & Organizing Inc.

  102 Chain Lake Drive Suite 206 Halifax, NS B3S 1A7

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  Clutterbug Cleaning & Organizing Inc.

  - Hacketts Cove, NS B3Z 3M3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company was hired to do "deep clean", with the description 3-4 people for 4 hours. The job was done unsatisfactorily, called the owner, she understood and sent a second team out. The job was still not done to any minimal expectation, I'd gauge about the equivalent of 1 person for 1 hour of work. In addition damage was done to a new cooktop(~$2400), as in looked like someone took a rag with dirt and wiped the whole cooktop causing scratches throughout. We questioned about this, the owner blamed the painters who were there, the painters deny this and had no work to do in the kitchen in this timeframe.

  Business Response

  Date: 31/08/2022

  After their initial complaint that the job was not done properly, I sent a team back to resolve any issues on our end. The result from this “fix up visit” to my knowledge was satisfactory. My team indicated that they painting crew which the client had in their home, had dripped paint in many places through the home and was quite messy. In the clients google review of my company, he mentioned that if it was not us that did the damage, then the painting crew must have, “Well the only other people in the house were the painters, unless the painters went out of their way to grab a sandy rag and thoroughly wipe down the cooktop I don't know what else to say”

   

  Chances are that is exactly what happened. we use nothing but a cream cleanser and soft, none abrasive cleaning clothes & sponges. We clean hundreds of glass stove tops and have never scratched one.

  Customer Answer

  Date: 01/09/2022

   I am rejecting this response because:
  
  
  Steering blame to painters who did were not even doing work in the kitchen, when clearly it was her people who did the damage. This company takes no responsibility, has nothing but excuses for the shoddy work and damage they cause.