Jewelry Stores
Frosted Gold JewelleryAbout
Important information
- Additional Info:On January 7, 2021 BBB Serving the Atlantic Provinces sent a
letter to Frosted Gold Jewellery requesting information on the business
structure and practice, in particular its policy on delivery of orders.
This inquiry was prompted by a submitted complaint as well
as several telephones inquires from consumers regarding the business’ failure to
deliver purchased items and subsequent inconsistent policies regarding store credits,
refunds, and replacement of missing or undelivered items.
Having received no response, BBB sent a second letter to the business on Jan
28th, 2021. This letter was also unanswered. Neither letter was returned
as undeliverable.
BBB encourages consumers to use caution when ordering items which
are to be delivered via postal mail.
Research businesses on BBB.org
Check with your credit card company regarding purchase protection
policies.
Inform yourself of Consumers’ Rights and Protection provided by your province. https://beta.novascotia.ca/consumer-rights
Keep your invoice and a record of your attempts to
communicate with the business regarding the missing shipment.
Business Details
- BBB File Opened:
- 6/1/2021
Additional Information
- Business Categories
- Jewelry Stores
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