We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving and Storage Companies

Moving Together Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 22, 2024, I used the services of Moving Together Inc. for a move from Bedford to Dartmouth, and the experience was disastrous. Initially, I was quoted a price of $90 per hour, but after the move was completed, the rate mysteriously jumped to $160 per hour. Despite my request for a written quote and agreement, nothing was provided. The movers arrived 50 minutes late, and their professionalism was lacking. They charged $100 for diesel, even though the distance for my mini-move was less than 10 kilometers. This additional charge was not justified, and when I questioned it, I was met with hostility. Some of my glass items were broken, and valuables were missing upon delivery. Despite the initial agreement, I was coerced into paying over $1055 for a mini move. When I expressed my shock at the final bill, the movers threatened me. To make matters worse, the owner, ****** Haider, later sent someone to my home to intimidate me into taking down my negative review. This company uses intimidation tactics and operates in an unprofessional and possibly illegal manner. Avoid Moving Together Inc. at all costs!

    Business Response

    Date: 06/07/2024

    Subject: Addressing Your Recent Experience with Moving Together Inc.

    Dear ****** **** ************

    I’m sorry to hear about your recent experience with our company.

    Our visit was never intended to cause any harassment or bullying. We attempted to contact you through a courtesy call and message after being notified of two reviews from separate accounts. The purpose of our visit was to address concerns labeled as a "Rip Off," despite your acceptance of the quoted rate (evidence available in emails).

    Moving Together Inc. does not advertise on Kijiji; all of our clients come from organic leads, as well as our reviews. If your experience was unpleasant, please feel free to express it on ******** review platform. We value customer feedback as it helps us improve.

    Regarding the job, it was indeed smaller and charged hourly, totaling a bit over 5 hours, which is standard in the industry. Our movers reported no damages, ensuring everything was safely moved to the registered new destination. The diesel charge covers not only fuel but also cargo insurance and other equipment to ensure a safe move.

    You requested a 15% discount for cash payment to avoid taxes, which the manager refused as all services are subject to taxation. The two reviews posted about our company will be challenged and handled legally.

    Thank you for your attention.

    Sincerely,

    ******   **** Moving Together Inc.

    Customer Answer

    Date: 08/07/2024

     I am rejecting this response because:
    The price was not agreed for $160 per hour.  Valuables were missing and glasses were broken. The delivery personnel behaved aggressively and threatened. ****** sent a goon to my condo and threatened to take down the reviews posted online. The business he operates is unsafe and illegal. 

  • Initial Complaint

    Date:08/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5, 2023 I engaged Moving together Incorporated to assist in moving my items into a storage locker. During the move, the company damaged two items The owner was made aware, at the time of the damage and advised of the cost to replace being $400. Not all of the items fit into the locker and the owner advised that he would take the items that didn’t fit back to his warehouse for me to pick up on Monday. This consisted of a wheelbarrow and disc golf basket. In addition, he would bring the excess items that were broken or garbage back to 6484 young street to be included in the garbage. After receiving payment, in full, of $868 (for 5 hours of man hours and a fuel surcharge) the owner sent me pictures of all items returned to a location I am not able to access. Items have not been made available as agreed and was only promised to coax payment in full. I would like my items to be returned to me. If this is unavailable as the owner may have already got rid of them, I ask for a billing reduction to compensate for the services not performed.

    Customer Answer

    Date: 08/05/2023

    Hello,

    Unfortunately, there was not a formal agreement signed. I have attached email correspondence from/to the company outlining the agreed upon details.  Final confirmation occurred over the phone.  

Moving Together Incorporated is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.