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Business Profile

Nail Salon

Rainbow Nails

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Per my email to them

    Hello,

    I visited your salon once again but once again it left a bad taste in my mouth the staff was extremely rude to me and I booked an appointment for 1pm and the girl was not ready for an hour after, I showed up signed in the girl at the desk told me 10 minutes I went to a coffee came back she got me to sit down then a man came over to do my nails because I wanted “gel” nails he then said he could do them and walked away then the lady sitting next to us doing another girls nails yelled at me to get up and move else where so he could do someone else’s nails, the lady the did my nails was super nice minus how rough she was the whole time but the nails are already chipped and damaged after a week real gel doesn’t do this . And the crazy part is the girl told me $50 total when doing my nails then charged me $74 ????

    This experience and quality is far near $74 dollars.

    I need a refund this is outrageous at the point I tried to give this place another chance but I will never be back.

    I got pink “gel” with clear tips the girl did not use a shellac regular polish was used and if you look it up there’s no such thing as “powder gel” this is false advertising

Rainbow Nails is NOT a BBB Accredited Business.

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