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Business Profile

New Car Dealers

Volvo of Halifax/Steele Jaguar/Land Rover Halifax
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Volvo of Halifax/Steele Jaguar/Land Rover Halifax's headquarters and its corporate-owned locations. To view all corporate locations, see

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Volvo of Halifax/Steele Jaguar/Land Rover Halifax has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:14/11/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a used vehicle from this dealer on November the 5th 24'. The car was delivered to me without an ownership. It is now November 14th and still no ownership of the vehicle. I dealt with R** *** and he refuses to resolve the issue. I have called and made all attempts on this issue with no resolution. I may be asking for ************ ******* ***** ****** ***** for the inconvenience.

      Business Response

      Date: 14/11/2024

      Dear Better Business Bureau,

      Thank you for forwarding M** ********* concern regarding the registration for the vehicle that he purchased from Jaguar Land Rover Halifax. M** ******** purchased the vehicle from the dealership on November 6, 2024. This was a distance purchase as M** ********* resides in *** ********* and did not complete the purchase in person. As this vehicle was a recent trade in to the dealership, at the time of M** ********' purchase the registration document was still at ****** **** ******. M** ******** sent a tow truck to pick up the vehicle before our driver had returned from A***** **** ****** with the registration. We placed a one day "In Transit" permit on the vehicle, which is all we are permitted to do for a vehicle that is sold "as is - not safety inspected" and we mailed the registration document to M** ******** on November 7. It has now been 5 business days since the registration was sent via ****** ****. If M** ******** cannot wait for the document to arrive we would be pleased to advise A***** **** ****** to issue a replacement document which we will send to him by courier.

      Please review and contact me with any questions that you may have or if you require any more information in this regard.

      Thank you and best regards,

      J*** **************

      Jaguar Land Rover Halifax

      Business Response

      Date: 18/11/2024

      Further to my response yesterday to complaint * ******** we attempted to contact the customer this morning to see if he had received his document and got his answering machine. We subsequently went to ****** **** ****** and obtained a replacement registration which we have sent to him via overnight courier. He can contact us for the tracking number if he wishes. Thank you and best regards, J*** **

      Customer Answer

      Date: 18/11/2024

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

    Volvo of Halifax/Steele Jaguar/Land Rover Halifax is BBB Accredited.

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