We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payday Loans

Payday King

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:16/05/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have explained to them numerous times that I can't pay them back yet, I have suggested a repayment date of July as I have to now pay off around $600 in NSF fees they have caused me by continuously trying to take money from the account. I have now had to have my bank freeze the account so that I can pay the NSF fees off. Now they have attempted to take money from an account that is NOT listed on the application or agreement which I definitely DID NOT give them the authorization to touch. I have also asked them now repeatedly to stop harassing me and forward my account to a 3rd party collections agency as they state directly on their website is what will happen to delinquent accounts, yet they have not done so and have instead continually try to take money from me which is only accruing further NSF fees.

    Business Response

    Date: 17/05/2025

    To whom it may concern,


    Client has 2 separate loans with us. Both have been past overdue. We have made multiple attempts with her to make arrangement and put her on a smaller payment  to help her repay the loan back and she refuses. We will continue collecting the owing balance in house. Client can contact us back if she wants to make alternative arrangements but we cannot hold payment until July which is what she wants. These loans have been overdue since March 21 and April 4, payment needs to be made. 

    Regards,

    Ingrid

    Customer Service Manager

    Customer Answer

    Date: 21/05/2025

     I am rejecting this response because:

    It states clearly on their website that delinquent accounts, such as mine, will be forwarded to a 3rd party collections agency.  It's literally on the main page of their website.  I don't even care about the NSF fees at this point, as I will be requesting payment for them is I need to take legal action.  I want my account sent to collections as per their very clearly identified policy on their website.  I have once again included a screenshot directly from their website's main page stating exactly what I have just said.  They legally need to follow through on their policy and forward my account to said 3rd party collections agency or I will be forced to take legal actions against the company, as is my right.

    Business Response

    Date: 22/05/2025

    To whom it may concern,

    We will continue collecting in house.

    Client can contact us to make arrangements and she can pay the original due amount and we can put her on smaller payment plans to help her repay this.

    Regards,

    ******

    Customer Service Manager

    Customer Answer

    Date: 22/05/2025

     I am rejecting this response because:


    They are not complying with their own policy for delinquent accounts therefore I will be seeking legal aide to take further legal action as well as freezing my bank accounts to avoid them causing me any further NSF fees.

Payday King is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.