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Business Profile

Pharmacy

Shoppers Drug Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmacy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2023

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased fraudulent ****** card at Herring Cove Road location, purchased card on receipt said Best Buy when I questioned sales person said it was good & authorized.card could not be used returned card to Shoppers the then told me it was fraudulent card gave me A case # said the card was no good, refused to replace the card. Shoppers Drug Mart has my $165 I have no gift card no $165. Not much faith in A busness that doesn't stand behind the products they sell. I am out $165 with nothing to show but A worthless receipt.

    Business Response

    Date: 12/06/2023

    On May 9th, 2023 a fraudulent gift card was purchased at Shoppers Drug Mart located at 315 Herring Cove Road in Halifax.  The gift card had been tampered with outside of the store and then replaced into the store.  This is not an uncommon thing to happen and has been an issue with many retailers across Canada in recent years.  When the customer became aware of the fraudulent gift card they came back to the store to seek a resolution.  As gift card payment, activation, and resolution are handled through a third-party vendor (*********) the Cash Manager gave the customer the phone number for Shoppers Drug Mart customer service.  There is a special prompt for "Gift Card Resolutions".  Through this customer service line they will assign a ticket number and work with ********* to resolve the gift card issue.  Shoppers Drug Mart stores are unable to process gift card refunds and all gift card resolutions must be handled through 1-800-746-7737.  The Cash Manager who spoke to the customer at the time assured them that we would help as much as we could if they had any issues with the resolution line.  Store management did not hear back from this customer and deduced that the issue had been resolved through the proper gift card channel.   As this issue has not been resolved I would implore the customer to once again contact Shoppers Drug Mart Customer Service/Gift Card Resolutions to obtain a refund.  If there is any assistance that I or any of my management staff can offer the customer to resolve the issue through the proper channel we can be contacted at:

    Shoppers Drug Mart 315 Herring Cove Road

    902-477-1210

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