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Business Profile

Plumber

Trevor Wheatley's Plumbing & Heating Limited

This business is NOT BBB Accredited.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Rachel Z

    Date: 26/04/2023

    I recently hired ****** to clear my clogged toilet. He told me that for same day service, his fee would be "$425 plus HST to clear a plugged sewer" (and $125 for each 1/2 hour afterwards) in the event he could not unclog the toilet. He removed the toilet and ran the snake a very short distance. When the toilet flushed, he assured me the "line was clear." He charged me $644 for the visit. The toilet was placed back in place. After one flush later in the day with toilet paper, the toilet stopped again, and I called for a plumber with a camera. The camera revealed a ball of paper near the back water valve -- a clog that was cleared with the push of the camera head a few times and a few additional toilet flushes. The entire line was otherwise clear and healthy all the way to the street, as the camera showed.
    When I emailed ****** with the invoice and description from the second plumber (a well known, very reputable local company) and asked him to reduce his bill, given that he never "cleared my plugged sewer line," he called me angrily, yelling, and immediately threatened "court papers." I could not believe it. After our phone call, he repeatedly texted me threats about "filing for court" immediately. Again, I was horrified by his temper, lack of reason, and aggression. As a homeowner for the last 20+ years, I am no stranger to snakes, clogged lines, sewers, and plumbing issues. The camera revealed nothing more than a paper clog a bit further in the line than ****** had snaked. Had he bothered to snake past the back water valve, the line would have easily cleared, and I would not have had to pay for a camera to reveal what any patient plumber with a long snake can easily remedy. ****** did not "clear my plugged sewer" and thus, did not perform the job I agreed to hire him for. He was also was loud and threatening when I simply presented him with proof of a problem he did not properly address and remedy. * ** ***** ****** ** *** ********

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