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Business Profile

Resort

Jollytails Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I decided to use the Day Care and Boarding Services of Jollytails Resort after having a partial tour of their facility. I got to see the outside area and inside area of the big dogs but could not access the area for the little dogs or the boarding area as it was not available for viewing. I purchased a booklet of half day passes after completing the online application and on March 15th I took my pug puppy for an assessment to determine if she would be a good match. After she was approved for daycare, I purchased a booklet of half day passes. My pug puppy attended 9 times and was boarded from April 7 -10. Last week I had to take her to the vet due to increase sickness.She was diagnosed with Giardia and treated with medication. Giardia is very contagious and I contacted the Owner and Manager of Jollytails Resort and advised the need to disinfect their facility and kennels. Plus, to let others with small dogs that attended their facilities know there is at least one confirmed case of Giardia in the facility that is presently being treated but that testing of their dog is encourage to prevent the reinfection Giardia. The response I got from the owner was not satisfactory or showing concern for the well fair of these dogs and pet owners. I spent a lot of money in vet bills. But most importantly, it is the wellbeing and safety of my dog as well as other dogs. I want to feel that my puppy is getting good quality care and good services when I leave her in the care of others. I cannot say I got that from Jollytails Resort because of their lack of transparency and follow up communication regarding my complaint.

  • Initial Complaint

    Date:22/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 26-29 2022 my dog ****** was sent to daycare where she was neglected, and unfed. She was sent home with intense injuries on the back hind leg and has been undergoing treatment since. We are at over $3000 in vet bills due to the lack of care while at Jollytails resort. They contacted us to pick her up with a “sore paw” when her emergency contact showed up she was almost lifeless.

    She was at risk of losing the limb due to swelling and already dead tissue.

    This business needs to be closed down before they kill animals. They say she was dropped off exactly how she was picked up and I have photos to prove that wrong.

    They have chosen to ignore calls and emails even when the vet was requesting information needed in order to start procedures.

Jollytails Resort is NOT a BBB Accredited Business.

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