Complaints

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• Initial Complaint

  Date:07/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  25 nov 2022. safetyservicesns had offered to provide a retrected fire arms course. Almost 100 dollars and i booked two, for me and my son. We got to the place with another gentleman. He got in and we had the door closed in our faces as we were on the stairs. Contaced their web site and then got a reply from stephen williams and after several attempts told me the lead instructor is responsible for the late policies and to resign up again. After a long pause I got a resposnse from *** treen, once i told them i was going to better business bureau. He then stated the course starts at 830 i said we were there at the door at 830 i have a pic on my phone 2 min after. As i was spending 2 min knocking on the door. I would have been there Sooner but the place was a maze no clear direction and it was 830 so no prob. So i thought. they said sorry no one looks after the instructors, they are not hired or disciplined by safety ns. Not govt employees. And the course now starts at 830.01.am. then i was not contacted back. No refund no recourse just to bad civi spend another 200 and try again. I think these are the only course in town as they stated and its not on line. With my complaints i know it would not be a fair non bias course anynore so im looking for a refund. My son and i will find another hobby to bond. No one i can talk to above *** treen. Who is the agency of discipline and hire?? Are these men left to run however they want to. Start early and leave early?? Let in whoever and even though he has a list of people leaves them out. When i worked in the govnt we helped people especially if they were paying the bill. Money is getting scarce and so are jobs with people in them..... if the continue to treat people like this i hope it goes on line and not run by 3 gentlemen well into their snrs left to their own private money grubbing gig. Hope you can help.
  ****** ******** ************************** *** ***** *************************

  Business Response

  Date: 06/03/2023

  Good afternoon,

   

  Following my earlier conversation with *****, I wanted to follow up regarding the factual details including the policy attached to the program. The program is run by the province through the Chief Firearms Office, with Instructors who are employed by such. SSNS are only the administers of the programs, not the delivery agents.

   

  The policy clearly states that students are advised to be here 10-15 minutes before the course starts, and as such, the firearms instructors have the right to refuse students who are deemed late.

   

  Please see below for the documented wording that forms part of the registration.

   

  Regards

   

   

   

  Customer Answer

  Date: 06/03/2023

   I am rejecting this response because:
  
  
  We were on time as stated the couse starts 830 on the dot. We were there 830. They closed the door on us even as we knocked on the door. The course info suggests to be early but you will be allowed in at 830. We were not. The instructors start the course early and leave early and we have no one inform except the instructors to complain to for justice. Just get a too bad pay again. They stole our money and there is no need for it. We already have the non restricted and meet all other criterias. Its unjust and there is no one to talk to too correct it. Last info i got was they start at 830.01.am and to come back and pay to try again. No i dont believe ive been helped. Safetyns just sent you a basic letter. They didnt change anything and still have no one to ask for refund or another course. They will ignor and wait for you to go away. Safetyservicesns needs competition so they wont be so entitled.  No justice just another scam in Nova Scotia ?? 

  Business Response

  Date: 06/03/2023

  Thank you for your response, our previous response is to remain.

  Customer Answer

  Date: 07/03/2023

   I am rejecting this response because:
  *** ****** message states exactly what ive been saying. They will not change there ways even if theyvare wrong. I dont think *** ***** can do anything but he would not give me his bosses number. The course says they lock the door at 830.01 because of the safety brief is first. I suggested to use the first 10 min to let the course know where the toilet is, breaks the course will have , where to go for lunch that sort of thing. That way this gives the students a chance to be there. Locking the door at 830 and not giving a refund or another course is really not a hard thing to change. However safetyservicesns *** ***** does not what to change a thing. He is letting me go so i dont find justice. Even is i dont get a refund at least no one else will be out 200 dollars like me. They could channge and compromise vut they dont have too because they have no competition. *** ***** told me you cant do this course kn line and you can get the course theough anyone else. I aske if safetyservicesns was government and he said no. So to state the obvious......*** ***** and safetyservicesns have no way to assit in refund and they have no pressure to satisfy a customer. With no competition to be anle to go too. Safetyservicesns *** ***** can do what they want with no one to stop them. I will reach out to see if anyonelse has had this happen and i know it has. Who do we contact?? Has there ever been a person who has turned their decision?? Who police this (govt required) course to have a restricted fire arms course. Less canadians with proper saftey witll just get the fire arms without these important information. When did safety for all Nova scotians is put iinto this little old boys club to run and do what they want. I was told when i completed my non restricted course that they want us to do it with them. I wish it were on line like everything else. People who have no fear of losing customers  dont have too care if there is bo way you will be proven wrong. Even though im not alone. i, like alot of people have no way to reach a common ground where all feel like they are heard. Signed  no more safety  couses for me. So much for doing the right thing. SAFETYSERVICESNS AND *** ***** need to have a policy in place. As *** and his team stated to me. Its up to the cousre senior to decide who is locked out at 830 amd who isnt. I have worked in the govnt for 20 years and this is the fisrt where the paying customer means nothing. There is no one to take liability and no esponsibility to the instructors. Sounds like a dictatorship than a SAFETY course. I dont understand why the government wants us to have safety cousre but no way to achieve it. Wonder why people are having guns without safety and all the accidents that are happening because there is no place to go once safetyservicesns deems you late. Signed confused and frustrated.  After the BBS ill be talking to the news papers and the mla, ombudsman. This is ridiculous.  Im looking for a solution and they give the same old response. Its not right. Time to make waves i guess