We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

Metro Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Reviews

This profile includes reviews for Metro Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Metro Self Storage has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • JD H

      Date: 10/04/2024

      Metro Self Storage lets down another loyal longstanding customer in the aftermath of a pandemic and during a housing crisis. Initial set up and acquisition of rental unit was easy, as were online payment arrangement. "Increased costs" resulted in lower insurance coverage and increased monthly rents, which are to be expected. As long as rent was paid, service was respectfully provided. However, when personal items, household appliances and furniture were removed from unit with significant water and subsequent rust, mildew and mold damage, there were months of delays, despite assurances that "we'll have someone contact you". When contact was finally made, the company contact denied any responsibility for the damages, despite provincial flooding, and photographic proof of damages. The individual blamed the damage on "fluctuations in humidity" in the unit (which is not covered in their insurance coverage) and said "upon thorough investigation of the unit... no evidence of floods, leaks... at the time of the reported issue". When asked to provide proof of this investigation, communication became redundant with the contact repeating the same information, moving the communication from dismissive to condescending. In further unsatisfactory and dismissive communication, our family was offered two months credit, which neither meets our expectations considering the coverage included in the contract nor will cover even the cost of replacing one of the appliance. Opportunistic business practices, Metro Self Storage does not honour their insurance obligations. They are slow to address concerns effectively, minimize client complaints and misrepresent services covered by the contract. Though effectively managing the roster and collecting rental fees, the term "valued customer" means nothing to this company should the customer have any problems with their rental unit. Go elsewhere, or sell your belongings. Metro Self Storage does not honour their own terms and conditions.

    • Patricia G

      Date: 24/01/2024

      This company bought out Safeguard Public Storage on Clifton Street in Halifax. I was a 20+ years customer with a CONTRACT under MY NAME only with specific instructions not to allow my 'family' access. While I was stuck in hospital out west the management allowed my clepto brother to break the lock and STEAL everything I owned. I have been estranged from my 'family' ever since. Most wait until a family member dies before ransacking their belongings. Thanks for NOTHING Metro Self Ransackers. A contract means NOTHING to this ******** company.

    Metro Self Storage is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.