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Business Profile

Vegan Food

Wild Leek Food and Juice Bar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vegan Food.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:24/07/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have had repeated problems with this restaurant. My son is vegan and it one of only a couple of vegan restaurants in the city. We order from them at least once a month and the orders are consistently wrong. Today was the last straw. There is a gentleman who works there that wears a dress who is very rude. When we called to say our order was incorrect, he said to check the app and hung up the phone. The second time we called to inquire, we were hung up on again. Tried a third time and same result. Uber eats refunded us for the missing muffin but we originally paid almost $63 for 2 burritos and a muffin. There would have been no issue at all if the employee at the restaurant had spoken to us and resolved the issue but the customer service there is horrendous. I will not call them again and would like for them to at least speak to this employee to explain how to treat paying customers. I would like the entire order refunded and I don't plan on doing business there again. We paid $62.82 and were refunded $3.32 for a missing muffin so we would like the remaining $59.50 refunded completely.

Wild Leek Food and Juice Bar is NOT a BBB Accredited Business.

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