Complaints

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• Initial Complaint

  Date:20/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2022 Parsons ICF began construction of our home. 95% completion was achieved in November 2023.
  
  Some of the issues encountered were:
  The Project Manager (PM), ******* ***** ****, did little QA/QC during the build to ensure design plans were followed or that work was done to code the first time which resulted in a lot of corrective rework. For instance, the foundations were poured skew resulting in a smaller deck to meet boundary requirements, and the curb construction did not pass inspection and has to be redone.
  A gross calculation error for concrete costs was made, underestimating concrete costs by approximately $10,000.
  *** ** *** *** *** *** *************** ********. The main sub-contractor who had stacked the ICF, inserted the rebar and poured the concrete was not a licensed ICF installer. This same sub-contractor constructed the interior framing and inserted the windows and doors. The interior framing did not pass first inspection. All windows and doors had to be taken out and put back in to ensure that they were properly sealed.
  The PM did not ensure the site was kept reasonably clean during construction.
  Windows and doors were damaged as they weren't protected during construction.
  
  As a result we either ended up with damaged or defective finishings (like the curb) and we ended up with items that were in the plans that were costed, but that we never got. For example, we were not credited for the difference between the original wider and now narrower deck. We are also still expected to pay for the corrective work needed to repair the curb. We raised these deficiencies/shortcomings with the PM upon final payment, holding back approximately 1.5% of the total build cost to account for defective items which will need to be repaired and for things which were never delivered (like the difference between the original wider and now narrow deck). ******* is being combative and threatening us with legal action, ignoring our basic consumer rights.

  

  Business Response

  Date: 28/02/2024

  To Whom It May Concern,
  
  It is our, Parsons ICF Construction’s, position that the
  complaints from Mr. ******* and Ms. ***** are misrepresentations of the truth,
  that potentially stemmed from miscommunication.

  
  Parsons ICF Construction (we) started constructing the
  footing in early February 2023. That would be the commencement of the house build.  The contract states that we would make our
  best effort to complete the build within 8 months, if there were no delays.
  However, we ran into multiple delays due to excavation challenges because the
  ground underneath the surface consisted of mostly ledge rock, which is
  extremely hard and difficult to break. Even though these challenges caused multiple
  week delays, during multiple phases of the project, we were able to get Mr.
  ******* and Ms. ***** temporary occupancy by the end of October 2023.

  
  After the project was concluded, and Mr. ******* and Ms. *****
  received their occupancy permit, we followed up with Mr. ******* about the extras
  that incurred during the project. He agreed to everything that was in our document
  and said that everything looked ok to him (them.)

  
  On January 2nd, 2024 Mr. ******* indicated that the lien
  holdback, including extras, would be paid on January 21st, 2024 – Exhibit
  1.

  
  On January 19th, 2024 Mr. ******* communicated to us that he’d
  be holding back funds to cover deficiencies – Exhibit 2A.

  
  Exhibit 2B – shows Mr. *******’s perception of what
  was deficient and his estimated value associated with those deficiencies.

  
  Exhibit 3 – shows Mr. *******’s email from, February
  9th, 2024, thanking us for getting some of the deficiencies fixed.

  
  Exhibit 4A – shows Mr. ******* thanking us on
  February 23rd, 2024 for committing to fixing the remaining deficiencies that were left outstanding.

  
  It is our understanding that any miscommunication between Parsons
  ICF Construction (including all parties associated with Parsons ICF Construction)
  and either Mr. ******* or Ms. ***** have been resolved and that both parties
  are satisfied and are moving on from any issue that may have arisen during the
  project.
  

  Regards,
  
  ******* ****

  Customer Answer

  Date: 28/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21318700, and find that this resolution is satisfactory to me.