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Business Profile

Construction Services

Economical Renovations Inc.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:27/09/2023

    Type:Customer Service Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 12th we agreed an amount of $14100 to complete a porch bump out renovation, based on a set of drawings given to the contractor. We paid the $6000 deposit. A week later we paid the 2nd instalment of $4050 plus and extra $1050 for extra screw piles at the rear of the house. Plus an extra $500 for a tree stump they removed. They then didn’t return for over 3 weeks to start any work on the front entrance. After finally completing the work in September they had not insulated the floor that was built apart from laying a piece of rigid insulation on the ground. They then asked for extra money on top of the last payment of $4050 for work they say was extra. Eg brick removal. Even though this was clearly explained was part of the job in the beginning. Their contract clearly states that any changes or extra charges that deviate from the specs of the quote should be a written contract change or verbal agreement by both parties.
    All I’m asking is they insulate the floor to minimum building standards as planned and I pay them the final payment as agreed in the contract.
    I had a quote from maritime since the work was done, that would be $1500 to complete this work.
    I have had two other contractors state that this should have been done during construction.

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