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Business Profile

Gutters

Lingan gutter

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had **** ****** owner of lingan gutter install gutters on both sides of my 16' by 16' garage in oct of 2022 first snow both gutters fell off garage had a company "gears custome home" come and try to fix and Glenn gear owner told me the reason they fell off is because they were installed wrong "not enough support bolts " there were only 4 per side he reinstalled gutter but both are bent up and in very poor condition called lingan gutter owner "****" many times he said he will come and fix the gutter but never showed up I called him yesterday July 19th and he told me he is not fixing the problem I asked why because you said you would he responded back not his problem them hung up on me

    Business Response

    Date: 15/08/2022

    Iam responding to a claim from *** ******** I personally installed the gutter it had 8 hangers per side he opt not to install snow guard on the steel roof so when the snow build up on roof then slide off it damaged the gutter and I did have a receipt he didn’t want it   ***** ****** lingan gutter

    Business Response

    Date: 16/08/2022

    The roof protection is with the roofing company and as I say before there was. 8 hangers and it was the snow that damaged the gutter that is not covered under my warranty 

    Customer Answer

    Date: 16/08/2022

     I am rejecting this response because:
    I dont agree with him there were only 4 brackets "have witnesses " with another company and just let him know that I have everything on security cameras including all conversations and proof that he done poor work and that he is not telling the truth about offering me a receipt and he did accept cash I am going to pursue this just for the fact that he will not honor his work and i don't want anyone else to be taken by poor quality work all I ask of him is to come and fix my gutter which will probably cost him hardly anything .. I am trying to be reasonable with him considering the gutter fell off in early December with very little snow on my roof.

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