Complaints

This profile includes complaints for Payzant Building Products Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Payzant Building Products Ltd.

  250 Sackville Drive Lower Sackville, NS B4C 2R4

• 

  Payzant Building Products Ltd.

  40 Wright Ave Dartmouth, NS B3B 1G6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/03/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Home Installs to build 2 end walls on a Future Steel Building that I assembled. I signed an agreement on 22 March 2022 with a proposal prepared by **** **** (contractor) for Home Installs, Mr. ****** name appears on the contract. The Proposal included a substantial materials list and the total cost incl. labor and taxes was $23,271.20. More than expected yet materials list added up. Mr. **** asked for 50% $11,635.62 however I negotiated this down to 25%. Sometime in April Mr. **** was fired finding this out in July when I contacted the business. A Mr. ***** ****** took over as contractor and on the 13th September i signed a near identical contract and another 25% deposit. This business now has $11,635.62 of my money prior to work starting. I had no dispute until the material appeared. first the garage door was damaged by the forklift operator or during storage that I reported. Mr. **** ***** (carpenter framer) hired for this job looked over the materials list with ***** Poirter and the quantity of lumber was amended. The material arrived in September and did not match the materials list that I was given. Much less material showed up possibly a few thousand dollars' less. An Issue with the Damaged Garage Door. ***** **** (garage door Installer) would not install the garage door unless I accepted it for a reduced price agreed upon by Home Hardware Rep ***** Porter. After everything was said and done Mr ****** was preparing me an updated material list in January and a reduced price on the final bill of the supposedly amended contract. apparently, he was let go and never got back to me. I expected a final bill surprised to see that it never was amended and now they threaten to take me to court if I don't pay the full amount. No room for negotiation according to Kim Langille who I tried to reason with. The business credit dept is aware that I am contacting the BBB. The Invoice job # is 8729 and the POS reference #is 93078 The Binding Agreement protects me too.

  Business Response

  Date: 12/04/2023

  Mr. **********,

   

  I have been asked to review your file and resolve this matter with you. I have read all the notes from both sides and apologize for the confusion that occurred during your project.

   

  I believe the concern you have stems from a detailed proposal list you were provided and what was ultimately delivered and installed. Having reviewed every delivery invoice in detail, I can tell you that all the materials delivered were proper and actually totaled more than the original proposal ($23,780.89 vs $23,271.19). The approach to complete this job did change, but the total cost of materials necessary to complete it changed very little. They were, in fact, slightly more. It is my understanding that the OSB, for example, caused you concern. While there were 24 sheets originally quoted of 7/16” 4x8, these were never delivered, charged or needed. Again, other materials were needed that were not originally listed and they ate up any credit one might expect.

   

  The final issue is the garage door, which I believe has some cosmetic damage.  I believe you were given the option to install it at a reduced price or wait for a new one. Unfortunately, the reduced price got lost in the staffing shuffle which brings us to where we are now.

   

  The materials delivered to complete your project should be invoiced at $23,780.89 as per above. You were quoted $23,271.37 so we will cover the extra $509.52

   

  All that remains is a fair discount for the damaged door. The door in question was $3,409.71 plus tax. We will reduce this by $1,500 for all your troubles and aggravation.

   

  All said and done, your outstanding balance would now be:

   

  Original Quote (before tax) on signed contract     $20, 235.82

  Less discount for door                                                 -  1,500.00

   

  Sub-total                                                                      $18,735.82

  Plus tax                                                                         $  2,810.37

   

  Sub-total                                                                      $21,546.19

  Less Deposit                                                                $11,635.62

   

  Balance now owing                                                    $  9,910.57

   

  I do hope I have outlined everything clearly and you find our offer reasonable. Please respond by email, or call me at (902) 865-4433 ext 102 and we can have a new reduced invoice prepared and accept you payment. If I don’t hear from you tomorrow morning, I will call you to ensure you received this email and understand it fully.

   

  Thank you again and I hope we can put this all behind us.

   

  Sincerely,

   
  
  ******* *********

  Business Response

  Date: 13/04/2023

  Please find attached, the detailed original invoices already sent to ***** ********* at the BBB. Feel free to share these with Mr. **********. These are the invoices that add up to the $23,780.89 that he was originally invoiced, nothing suspicious.

  If Mr. ********** wants to review the line items on all attached invoices, please have him do so. If he feels some items were returned and/or unused and we can verify this, we will certainly reduce the invoice further. Photo's of unused materials that were left on site would certainly help in this instance.

  The information about unusable vents and extra material is new information to me (******* *********) and we will work to resolve this accordingly.

  Sincerely,

  ******* *********

  Installed Sales Manager - Payzant Sackville

  Customer Answer

  Date: 24/04/2023

  Hi again *****,

  I believe the issue with this business is resolved. I paid the amount amended by Mr. ********* and since I used my credit card I have a record, satisfied that I can forget this ordeal. I did manage to submit a 5 star review on ******, cheers

  John P **********