Complaints

This profile includes complaints for Cars R Us Limited's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cars R Us Limited

  183 Sackville Drive Lower Sackville, NS B4C 2R9

  
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  Cars R Us Limited

  476 Sackville Drive Lower Sackville, NS B4C 2R8

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:20/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a car in May 2022 from Cars R Us. I definently should have done my due diligence and requested the Carfax rather than trusting Cars R Us in saying it was a clean title. After the deal I joined a ******** group that consists of similar car model owners and was in for quite the suprise when I saw a picture of my car in a major accident. Upon further inspection I found shotty welds and body work in the trunk and gascap (rust starting) on a car with 30,000km!
  I reached out to the previous owner who stated he knew multiple workers at Cars R Us and they were fully aware that it was in an accident. When I confronted them about this they played dumb and offered to let me take a base model civic rather than the fully loaded, sport tech Elantra I wanted in the first place. Everything else was out of my price range. **** wrote me a $250 cheque for my troubles. How generous. Make sure you do your homework and don't trust anything that comes out of their mouths. Shady practices is an understatement. I have had nothing but issues since I bought this car. They failed to mention that it had a full exhaust, blow off valve had been munipulated, boost gauge and other mods which will blood my warranty. I've had Evap check engine lights, one misfire engine light and my A/C compressor has stopped working in the last week. I am beyond dissatisfied with their services and will never shop there again. I will also be telling everyone I run into about my experience at Cars R Us

  

  Business Response

  Date: 21/04/2023

  On May 18, 2022, A 2018 Hyundai Elantra was sold to **** ****** *******. After purchase, a Carfax Claim was brought to his attention after communicating with the previous owner. At that time, pictures of the incident were supplied to him. Cars R Us was willing to take the vehicle back, and replace it with another that would fit **** *******'s approval. After looking at, and driving several vehicles, **** ******* came to the conclusion that he would be more satisfied keeping his current vehicle regardless of the Carfax Report. A compensation amount was agreed on, and at the time **** ****** was pleased. As per the modifications, our online ad for the 2018 Hyundai Elantra declared " Extra's include aftermarket exhaust, boost gauge, and LED lighting".
  
  Nearly 1 year has passed, and roughly 25,000 Kilometers have been put on the vehicle. Cars R Us is not responsible for any issue that may arise in that time span, and that amount of mileage. The opportunity was given to **** ******* to return the vehicle if he was not satisfied. That same offer does not stand 1 year later. Cars R Us denies any form of exchange. We feel that this issue was dealt with shortly after purchase and the customer was satisfied at that time.

  Customer Answer

  Date: 21/04/2023

   I am rejecting this response because:

  Cars R Us were aware that the car was in a major accident (see proof in messages) and they did not disclose it. I was sold a smashed up car at un unsmashed price. Their only resolution at the time was to throw me in a base model civic which I did not want. I did not test drive multiple vehicles. The civic was the only car I test drove. Everything else was out of my price range. I kept the car because it was my only option. Since I have dealt with problem after problem with multiple engine codes and my a/c has suddenly stopped working. I did not see the ad about the modifications done to the car as I went to the dealer in person. This and the major accident they were aware of should of been disclosed to the customer! Very unprofessional!