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Business Profile

Waste Management Services

EFR Environmental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

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1

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Review Details

  • Jan P

    Date: 16/08/2022

    We hired a landscaping contractor who autonomously sub-contracted EFR Environmental to provide a dumpster for the purpose of removing dirt from our yard as part of a landscaping project. The contractor we hired did not finish the job and left the dumpster on our property. We contacted EFR assuming they would want their dumpster back, their representatives informed us the contractor left the dumpster in an unsuitable condition for them to pick up; it was over-weight and filled with soil which is a prohibited material for their use. We had arranged a verbal agreement in early July 2022 that EFR would come collect the dumpster along with its full contents. We were assured that they would call us first to make sure that we were home. Since we didn't enter into any legal contract with EFR, we were told that we would not be charged for the removal of the dumpster, the disposal of the contents, or the time it spent on our property (approx. four months). Not only did they fail to show up for four weeks after the agreed upon date, they showed up unannounced while we were on vacation in another province. Our house sitter happened to be at our house when they arrived. Once there, they told the house sitter that the dumpster contents would be dumped on our driveway so that they could remove the dumpster with their regular equipment as they had been unsuccessful at obtaining payment from the contractor who hired their services. We called the branch manager and within a matter of seconds, we were being threatened that the dumpster and all estimated eight tonnes of its contents would in fact be dumped on our driveway and that we would be receiving the bill. We also had the branch manager say we deserved the bill and garbage dumped on our driveway because we hired the contractor. Eventually the branch manager hung up on us and we haven't heard anything since. When we got home the dumpster was removed, and nothing had been dumped, but we're still worried about receiving a bill.

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