Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We added a 1200 square foot addition on our home, and we hired him to do our electrical, which included, pot lights, base board heaters, receptacles, light switches, tying into our existing house, putting a new generator panel in, moving hot tub wires, he came and gave us a quote and told us it would be a 3 day job…. Well it took over a month as he would come and work maybe an hour or two a day and leave.
  
  He was pretty much finished and he now wants more money then what our original quote was, so we had some back and forth with him about that.. and he agreed on our original price, we paid him, and he said he would come back January 4th once the drywall was in to install everything.. well that didn’t happen, he ignored us.
  
  Soooo now our drywall is in the entire placed is primed and ready for paint, and we have to cut the drywall out in multiple places as wiring is not done properly, there’s wires sticking out of places that it shouldn’t be, we have to rebuy all the heaters, receptacles, light switches, and a couple pot lights as he didn’t supply them like he said, and we now have to hire ANOTHER electrician to come fix his mess!
  
  We paid $4025, we were charged tax, he doesn’t have a GST number.
  
  He gave a us a hand written receipt that doesn’t add up to what we got done.
  
  We just want all the materials he said we would get.

  Business Response

  Date: 23/01/2023

  This is a false claim. The only quote given was over a year old and the customers were told it was not valid. Revolt Electric is a registered business with joint stocks and has a GST number which can be easily seen by visiting their website. Revolt Electric has all required documents to confirm that the invoice charged to this customer was justified. This is a disgruntled customer that has went too far over their budget and are now trying to harass the owner/operator of Revolt Electric. They have spread lies and slander on social media as well as repeatedly call Revolt Electrics work number enough to tie up the lines. They were warned about continuing this harassment and legal action may now be taken against them. There is zero proof to their claims and are trying to slander Revolt Electric in an attempt to scare them into buying materials that was never agreed upon.

   

  Jody Russell-Revolt Electric 

  Customer Answer

  Date: 24/01/2023

   I am rejecting this response because:
  
  
  We will drop everything, and delete all posts if you provide our permit though NS power. If any drywall has to be removed revolt electric will be responsible for all the cost as it’s their responsibility to have that done.